MV Dugar Group
Automotive Sales, Support & Service

MV Dugar Group with its business legacy of 140 years, is a leading commercial conglomerate in Nepal. The Group has already carved out a proud niche in the sector of Automobiles, Banking, Insurance, Agro Solutions, Cold storage and Hydro-power. MV Dugar Group request applications from the dynamic candidate to fulfill the following positions. “Join us because you are a TEAM PLAYER, not because you are a STAR”

MV Dugar Group is currently working on 4 Hydro projects, out of which 3 are in construction phase. Their names are mentioned below:-

Likhu-A (29 MW)
Likhu-2 (55 MW)
Likhu-1 (77 MW)
Lapche Khola (160 MW)

Our site is located for Likhu-A, 1 & 2 are located at the district Ramechhap & Solukhumbhu which is 250 km away from Kathmandu.

Customer Care Manager

Views: 2216 | This job is expired 7 years, 8 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Feb. 26, 2018 23:55 (7 years, 8 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 2 years
Professional Skill Required	:	Communication Problem Resolving Skill

Other Specification

At least 2+ years of experience in a similar position
Excellent client-facing communication; analytical and problem resolving skills
Experience in providing customer service support
Excellent knowledge of management methods and techniques ,customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Self-motivated, positive attitude and strong zeal towards learning Working Condition
Should be able to work under pressure
Should be able to work overtime when required
Should be flexible and adaptable in changing working conditions

Job Description

Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions, Analyze statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
All other responsibilities as assigned by Company

Accountability:

Should be accountable for all Customer care service issues. Help to develop and implement customer service policy for an entire organization
Find ways to measure customer satisfaction helping to develop and implement a customer service policy for an entire organization;
inding ways to measure customer satisfaction and improve services; managing a team of customer services staff; handling face-to-face inquiries from customers

This job has expired.

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