Daraz
E-Commerce/ E-Business

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit www.daraz.com

Customer Care Lead (Voice Outbound)

Views: 13729 | This job is expired 2 years, 3 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Customer relationship
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Nepal Head Office
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Jan. 14, 2023 23:55 (2 years, 3 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required
Professional Skill Required	:	Communication Multitasking Time Management Problem Solving Interpersonal Skills

Other Specification

Bachelors Degree from any reputed institution
1 to 2 Years of experience in related industry
Excellent verbal and written communication skills
Proficient in Microsoft Office Suite

Job Description

Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Coordinate with all internal departments to run day to day operations smoothly & resolve the issues aptly
Ensure that the processes of OV is streamlined and the capacity of the floor is intact
Maintain and review Service Level Agreements, Scorecards, and Key Performance Indicators of outbound team
Creating, analyzing and distributing process reports eg case creation process and escalation process
Drive the team's performance by sharing the feedback with the bottom performers on a daily basis
Prepare daily/ weekly and monthly reports for Outbound
Bring inconsistencies and problems to the attention of management
Fulfill all other duties based on business requirements

What we offer:

International working environment, and a unique opportunity to learn from the best in e-commerce (Alibaba Group) and business growth.
A platform to learn from Alibaba’s world-leading ecosystem
Rigorous training and exposure in team management, leadership, business analytics, and operations.
An opportunity to train the next generation of business leaders
Competitive salary and incentive package
Health & life insurance

This job has expired.

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