Swati Enterprises
Construction Material and Equipment

Swati Enterprises is a trusted name in the construction materials and equipment industry, specializing in the import and distribution of high-quality building materials. We cater to both wholesale and retail markets, ensuring a wide range of products to meet the diverse needs of contractors, builders, and individual homeowners.

Customer Care Executive

Views: 1633 | Apply Before: 1 day, 7 hours from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Customer relationship
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Radhe Radhe, Bhaktapur
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Jul. 28, 2025 23:55 (1 day, 7 hours from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 2 years
Professional Skill Required	:	Customer Handling Communication Problem-Solving Skills Work Under Pressure Customer Care

Other Specification

Minimum 2 years of experience in customer service or a similar role
Excellent communication and interpersonal skills
Strong problem-solving abilities
Basic computer knowledge (MS Office, email handling)
Ability to remain calm under pressure

Note: Female candidates are highly encouraged to apply.

Job Description

We're seeking a proactive and customer-focused individual to join our team as a Customer Care Executive. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to handle customer interactions with professionalism and empathy. If you're someone who thrives in a fast-paced environment and enjoys ensuring customer satisfaction, we’d love to hear from you.

Responsibilities:

Handle incoming customer inquiries via phone, email, social media and in-person
Maintain a positive, empathetic, and professional attitude toward customers
Follow up on customer interactions to ensure satisfaction
Maintain customer records and update them as needed
Coordinate with internal departments to resolve issues
Provide product/service information clearly and accurately