Swati Enterprises

Customer Care Executive

Swati Enterprises

Customer Care Executive

Swati Enterprises is a trusted name in the construction materials and equipment industry, specializing in the import and distribution of high-quality building materials. We cater to both wholesale and retail markets, ensuring a wide range of products to meet the diverse needs of contractors, builders, and individual homeowners.

Customer Care Executive

Views: 114 | Apply Before: 3 weeks from now

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Customer relationship
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Radhe Radhe, Bhaktapur
Offered Salary : Not Disclosed
Apply Before(Deadline) : Jul. 28, 2025 23:55 (3 weeks from now)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than 2 years
Professional Skill Required : Customer Handling Communication Problem-Solving Skills Work Under Pressure Customer Care
Other Specification
  • Minimum 2 years of experience in customer service or a similar role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Basic computer knowledge (MS Office, email handling)
  • Ability to remain calm under pressure

Note: Female candidates are highly encouraged to apply.


Job Description

We're seeking a proactive and customer-focused individual to join our team as a Customer Care Executive. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to handle customer interactions with professionalism and empathy. If you're someone who thrives in a fast-paced environment and enjoys ensuring customer satisfaction, we’d love to hear from you.

Responsibilities:

  • Handle incoming customer inquiries via phone, email, social media and in-person
  • Maintain a positive, empathetic, and professional attitude toward customers
  • Follow up on customer interactions to ensure satisfaction
  • Maintain customer records and update them as needed
  • Coordinate with internal departments to resolve issues
  • Provide product/service information clearly and accurately

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