Tele calling:

• Track and monitor ENGG customers across Nepal for regular feedback, focus on lost customers and new leads generations
• Tracking of problems/issues across Nepal to be done for each company wise product related to ENGG
• Create visit schedule of SG engg. Provide necessary documents, and make customer appointments
• Expand relationships with existing customers by proposing products that meet their solution
• Achieve monthly targets & report data on daily, weekly, monthly basis to Manager
• Maintaining call reports and recording discussion with the clients in the format specified
• Ability to introduce new products to old and new customers. Add new customers every month
• Reaching out to customers – existing and potential on Insta/Facebook/Gmail/SMS daily
• Provide necessary support to on-field sales agents through sharing documents, data that might be needed such as price, product availability etc.
• Take Sample feedback for each product sampled to respective customers to be given to Sampling dept.
• Problem addressing of each customer either through agent visit or coordination in office.
• To maintain helpline services & assist clients & ensure to avoid delay in communication.
• Should be ready to attend any session with visiting technical peoples at off hours

Social Media:

• Works with other departments to develop social media timelines coinciding with new product releases, ad campaigns, or other brand messages
• Monitors and develops reports on competitor activity within social media spaces
• Analyses social media campaigns with tracking systems to gather visitor data and determine efficacy and areas for social media campaign improvement
• Coordinates social media messaging with advertising departments, brand managers, and quarterly or seasonal company goals
• Formulate and execute end to end SEO optimizations that include, on-page and off-page initiatives
• Write effective title & META tags
• Identify and submit to the most relevant directories
• Must be abreast with the latest SEO changes and implement best practices and learning across the client portfolio
• Good understanding of social strategy for multiple social media channels (Linkedin, Twitter, Facebook & Instagram)
• Strategize and plan Social Media Marketing presence
• Brand building and management on various social media platforms
• Plan and develop social media presence through various channels digitally
• Experience in developing, implementing, and managing marketing campaigns that promote the products
• Enhance brand awareness in the digital space
• Maintain a consistent brand message across all the social media channels