Customer Care

We are a Travel Agency based on Mid Baneshwor. We are currently looking for the dedicated and energetic candidates for the following position:

Customer Care

Views: 486 | This job is expired 2 days, 15 hours ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Mid Baneshwor, Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Sep. 15, 2021 23:55 (2 days, 15 hours ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Professional Skill Required : Interpersonal Communication Teamwork Problem Solving Time Management
Other Specification
  • Excellent communication skills – both oral and written, as well as a pleasant voice for effective communication
  • Ability to handle pressure
  • Good management skills, and the ability to pay attention to details
  • Good organizational, interpersonal, and problem solving skills
  • Highly motivated and enthusiastic
  • Possess administrative skills, and the ability to work as part of a team

Job Description

  • Receive customer service inquiries
  • Respond to customer service inquiries
  • Identify needs/wants of customers
  • Update details for personal and business clients, such as name and address details
  • Resolve complaints through phone, email, or social media
  • Reach out to customers via phone call, verifying information regarding their account
  • Greet customers in the warmest possible way and find out their problem or reason for calling
  • Regularly compile reports and submit to the management on overall customer satisfaction

This job has expired.

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