Offgamers-Customer Service Representative

Kunyo.co

E-Commerce/ E-Business

Offgamers-Customer Service Representative

Views: 2650|Published on: May 27, 2021

Marketing / Advertising / Customer Service

Entry Level

Full Time

Vacancy: 20

Putalisadak, Kathmandu|

Experience: Not Required|

Not Disclosed

Job Description

Roles and responsibilities of this job

When customers are facing issues with their purchase, a Customer Relationship & Retention Specialist will provide support online, over the web ticketing, phone or via live chat. This includes promoting the benefits of the service, getting feedback, addressing customers’ problems and offering alternative solutions to address the issue with their order.

The command of English must be impeccable and be able to articulate professionally in order to win the customer's heart and mind while addressing the issue at hand.

You will be the first point of contact for the customer's pre and post order related enquiries, and with a customer centric attitude you will explore the needs of members beyond their initial enquiry. The role will also include creating and maintaining documentation about customers’ issues so that the company can make improvements that increase retention.

Responsibilities:

Ensure customers are supported every step of the way by working collaboratively with all teams and departments
Understand the customer’s situation and demands
Deliver customer solutions via ticketing, livechat and phone
Assist customers with payment related matters
Assist with customer administration tasks
Assist in resolving customer disputes within delegation
Instill customer loyalty and retain customers through the company’s retention strategies
Enhance customer satisfaction by providing solutions professionally

Requirements:

A natural communicator who enjoys talking to customers to understand their needs and provide exceptional customer service
Exceptional command of English and other languages will be an advantage
Have good keyboard typing skills (min 40 wpm)
Demonstrated professionalism and a strong customer service ethic
Excellent telephone and verbal communication skills and a pleasant phone manner
A genuine passion for customer service
Pleasant and cheerful personality
Openness to feedback and willingness to develop professionally
Excellent problem-solving ability
Attention to detail and accuracy
Previous experience in a similar role would be considered favorably
5-day work week Rotation based on work scheduled
Must be able to work on Morning and Night Shift
Must be able to work on weekend and public holiday

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:Not Required

Skills Required

Required skills for this job

Marketing

Management

Communication

Writing

Interpersonal Skills

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

Note: You need to have merojob registered jobseeker profile to apply via your profile.

Apply Before: Jun 06, 2021

About the organization

Kunyo.co

E-Commerce/ E-Business

Putalisadak, Kathmandu

Kunyo.co is a Nepal Based Online E-Commerce site which deals in Gaming Sector. We sell Everything related to gaming, for example, Giftcards, PC, Consoles, laptops etc