CS Manager

Saathimart Inc. Pvt Ltd has opened its retail outlets all over Nepal.

Saathimart’s retail offline outlets are operated under 3 business model;

Franchise owned and Franchise operated model (FOFO), franchise owned

and company operated (FOCO) and company owned and company

operated (COCO) and is the first o2o commerce of Nepal. Customers can order groceries online via our website www.saathimart.com and mobile

application (Saathimart). Saathimart aims to delivery goods to consumer

doorsteps within 12 hours of order confirmation all over nepal.

The journey started 11 years ago in 2009 from a manufacturing

company. After gaining experience for more than 10 years in distributorship,

retail and wholesale market in Nepal, we came up with an idea of

Saathimart; a retail and online business idea. The company that would

enable small as well big entrepreneurs to extend their scope by offering an

online platform, enabling young and experienced entrepreneurs through

affiliate marketing to earn in Nepal.

Saathimart Inc. Pvt Ltd has opened its retail outlets all over Nepal.

Saathimart’s retail offline outlets are operated under 3 business model;

Franchise owned and Franchise operated model (FOFO), franchise owned

and company operated (FOCO) and company owned and company

operated (COCO) and is the first o2o commerce of Nepal. Customers can order groceries online via our website www.saathimart.com and mobile

application (Saathimart). Saathimart …

CS Manager

Views: 834 | This job is expired 2 weeks, 4 days ago

Basic Job Information

Job Category : General Mgmt. / Administration / Operations
Job Level : Senior Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Jun. 05, 2021 23:55 (2 weeks, 4 days ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 5 years
Professional Skill Required : Leadership Communication Teamwork Time Management Problem Solving
Other Specification

Qualification and Experience:

  • Masters or Bachelor’s Degree in Management or higher in related field
  • At least 5 years of working experience in related field

Requirements:

  • Proficient with MS Office and MS Excel as well as other relevant software
  • Skillful time management, communication, problem solving skills
  • Strong leadership and time-management skills, critical thinking, and problem solving skills
  • Knowledge of the functions, operation and mission of the specific department
  • Candidate preferred with a strong communication skills
  • Encouraging a comfortable work environment
  • Ability to work with minimal supervision
  • Able to work under pressure and deadline
  • Ability to work in a team

Job Description

  • Contribute to improve and build our professional Customer Service & Franchise Support Team
  • To oversee, plan, train and support the customer service and support team towards achieving and further improve on the set Service Level Agreement (SLA) goals
  • Build a strong relationship with the Business Development Manager, take input, give feedback to, and ensure a strong cooperation
  • Recruit, train, and manage the customer service and Support agents
  • Take responsibility to resolve major incidents that agents may not be able to solve and identify how to improve with a pro-active attitude
  • Regularly report to CEO or BDO on the delivery of set SLA, the customer satisfaction, the customer experience overall and suggestions on how to improve
  • Interact with, give feedback to, and nurture the relationship with, not only the end customer, but also with Business managers, Product managers, partners and other stakeholders
  • Provide the Voice of the Customer to the Manager and to the Business
  • Analyze data and statistics for the PS team within his/her jurisdiction

This job has expired.

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