CS Associates

Saathimart Inc. Pvt Ltd has opened its retail outlets all over Nepal.

Saathimart’s retail offline outlets are operated under 3 business model;

Franchise owned and Franchise operated model (FOFO), franchise owned

and company operated (FOCO) and company owned and company

operated (COCO) and is the first o2o commerce of Nepal. Customers can order groceries online via our website www.saathimart.com and mobile

application (Saathimart). Saathimart aims to delivery goods to consumer

doorsteps within 12 hours of order confirmation all over nepal.

The journey started 11 years ago in 2009 from a manufacturing

company. After gaining experience for more than 10 years in distributorship,

retail and wholesale market in Nepal, we came up with an idea of

Saathimart; a retail and online business idea. The company that would

enable small as well big entrepreneurs to extend their scope by offering an

online platform, enabling young and experienced entrepreneurs through

affiliate marketing to earn in Nepal.

Saathimart Inc. Pvt Ltd has opened its retail outlets all over Nepal.

Saathimart’s retail offline outlets are operated under 3 business model;

Franchise owned and Franchise operated model (FOFO), franchise owned

and company operated (FOCO) and company owned and company

operated (COCO) and is the first o2o commerce of Nepal. Customers can order groceries online via our website www.saathimart.com and mobile

application (Saathimart). Saathimart …

CS Associates

Views: 775 | This job is expired 2 weeks, 4 days ago

Basic Job Information

Job Category : General Mgmt. / Administration / Operations
Job Level : Mid Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Jun. 05, 2021 23:55 (2 weeks, 4 days ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 3 years
Professional Skill Required : Communication Organizational Customer Service Problem Solving
Other Specification

Qualification and experience:

  • Bachelor’s Degree in Management or higher in related field.
  • At least 3 years of working experience in related field.
Requirements:

  • Call Center experience is strongly preferred 
  • Good in Nepali and English verbal/written communication 
  • Ability to work in fast-paced and pressured environment while remaining proactive, resourceful  and efficient 
  • Excellent people handling skills - calm, soft-spoken and persuasive 
  • Strong organisational skills with a problem-solving attitude 
  • Well-versed in Microsoft office tools 
  • Excellent written and verbal communication skills 
  • Having personal bike/scooter and valid driving license will be preferred 
  • Should be flexible to work in any of the shifts




Job Description

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support

This job has expired.

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