• Own and overseeing end to end operational functions of Cross Border business
• Collaborate with international logistics partners to achieve best-in-class delivery lead times and costs through optimized processes|
• Work on key projects and initiatives to improve and streamline Cross Border operations
• Coordinate and work closely with commercial teams, customer/seller support teams to understand pain points in the entire journey and provide the most feasible solutions to improve customer/seller experience
• Maintaining & improving main KPIs such as Lead Time, Productivity, Compliance, and work on reducing losses and damages
• Conduct and lead productive discussions with all cross-functional teams to understand the problem and provide solutions
• Develop guidelines, SOPs and develop mechanisms to ensure such guidelines are followed by the relevant stakeholders
• Coordinate and work closely with the regional team (India and China) on all the process improvement initiatives and productivity improvement projects along with new product requests
• Working with the COO and other heads to fulfill the company strategy, business priorities, and targets of cross-border operations
• Plan and anticipate resources to maintain efficient on-ground activity and accommodate high volumes (especially during campaigns)
• Measures performance, provides feedback and holds team members accountable for their performance and the performance of their departments
• Work with partners and authorities to control delays that may occur during the logistic fulfillment process
• Drive root cause analysis and reporting on operational and regulatory compliance-related issues
• Lead initiatives to ensure regulatorily and SOP compliance for cross-border operation
• Drive change through the creation of frameworks to deliver business transformation geared towards sustainability of the cross-border business
• Drive project management, providing expertise and support in the initiation, planning, execution, transition, and closure of projects
• Assists leadership in data analysis to support decision-making and the development of improved operational models, processes, systems

Requirements

• Preferred experience of 3-5 Years in International Trade Operations/logistics/Supply chain or e-commerce
• Bachelors in Top tier Engineering and Business Schools
• Minimum bachelor’s degree from an accredited university. (Masters’ preferred)
• Strong interpersonal, research, and analytic skills
• Good knowledge of Excel is a must
• Ambitious and always strives to provide the best experience
• Result oriented
• Problem-solving skills and analytical skills
• Know how to manage priorities and work with short times
• Highly adaptable to quickly changing environment
• Strong interpersonal and influencing skills to drive and manage cross-functional teams and cross-cultural stakeholder

Benefits

• An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
• Work closely with country and group level management to build e-commerce in Nepal
• Hands-on experience in leading a team and growing a business
• Five days working week (Monday to Friday)
• Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top-ups and data pack, accidental insurance, medical insurance, Full annual health check-up