Daraz

Head of Cross Border (Operation)

Daraz

Head of Cross Border (Operation)

Daraz is South Asia's leading online shopping and selling platform present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. We currently operate an ecosystem of 50,000 sellers serving 10 million consumers with more than 20 million listed products.

In May 2018 Daraz was acquired by Alibaba Group, and we are proud to carry our part of the mission to 'make it easy to do business anywhere'. As part of the Alibaba ecosystem, we are leveraging Alibaba’s global leadership and experience in technology, online commerce, mobile payment and logistics to drive growth in our markets. Together with Alibaba, we are ready to empower entrepreneurs in the region and to fulfill our promise to offer our customers the best selection of products with a high level of convenience.

We currently have approximately 3,000 employees in across countries and business units.
Daraz is South Asia's leading online shopping and selling platform present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. We currently operate an ecosystem of 50,000 sellers serving 10 million consumers with more than 20 million listed products.

In May 2018 Daraz was acquired by Alibaba Group, and we are proud to carry our part of the mission to 'make it easy to do …

Head of Cross Border (Operation)

Views: 2228 | This job is expired 2 weeks, 1 day ago

Basic Job Information

Job Category : General Mgmt. / Administration / Operations
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : May. 03, 2022 23:55 (2 weeks, 1 day ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required

Job Description

  • Own and overseeing end to end operational functions of Cross Border business
  • Collaborate with international logistics partners to achieve best-in-class delivery lead times and costs through optimized processes|
  • Work on key projects and initiatives to improve and streamline Cross Border operations
  • Coordinate and work closely with commercial teams, customer/seller support teams to understand pain points in the entire journey and provide the most feasible solutions to improve customer/seller experience
  • Maintaining & improving main KPIs such as Lead Time, Productivity, Compliance, and work on reducing losses and damages
  • Conduct and lead productive discussions with all cross-functional teams to understand the problem and provide solutions
  • Develop guidelines, SOPs and develop mechanisms to ensure such guidelines are followed by the relevant stakeholders
  • Coordinate and work closely with the regional team (India and China) on all the process improvement initiatives and productivity improvement projects along with new product requests
  • Working with the COO and other heads to fulfill the company strategy, business priorities, and targets of cross-border operations
  • Plan and anticipate resources to maintain efficient on-ground activity and accommodate high volumes (especially during campaigns)
  • Measures performance, provides feedback and holds team members accountable for their performance and the performance of their departments
  • Work with partners and authorities to control delays that may occur during the logistic fulfillment process
  • Drive root cause analysis and reporting on operational and regulatory compliance-related issues
  • Lead initiatives to ensure regulatorily and SOP compliance for cross-border operation
  • Drive change through the creation of frameworks to deliver business transformation geared towards sustainability of the cross-border business
  • Drive project management, providing expertise and support in the initiation, planning, execution, transition, and closure of projects
  • Assists leadership in data analysis to support decision-making and the development of improved operational models, processes, systems

Requirements

  • Preferred experience of 3-5 Years in International Trade Operations/logistics/Supply chain or e-commerce
  • Bachelors in Top tier Engineering and Business Schools
  • Minimum bachelor’s degree from an accredited university. (Masters’ preferred)
  • Strong interpersonal, research, and analytic skills
  • Good knowledge of Excel is a must
  • Ambitious and always strives to provide the best experience
  • Result oriented
  • Problem-solving skills and analytical skills
  • Know how to manage priorities and work with short times
  • Highly adaptable to quickly changing environment
  • Strong interpersonal and influencing skills to drive and manage cross-functional teams and cross-cultural stakeholder

Benefits

  • An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
  • Work closely with country and group level management to build e-commerce in Nepal
  • Hands-on experience in leading a team and growing a business
  • Five days working week (Monday to Friday)
  • Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top-ups and data pack, accidental insurance, medical insurance, Full annual health check-up

This job has expired.

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