• Manage and maintain the IVF center’s CRM system.
• Ensure the accuracy and completeness of customer data.
• Develop and implement strategies for customer acquisition, retention, and loyalty.
• Monitor and analyze customer interactions and data to improve customer experience.
• Collaborate with marketing and sales teams to develop campaigns targeting potential and existing patients.
• Handle customer inquiries, complaints, and feedback in a professional manner.
• Generate reports on customer behavior, satisfaction, and other relevant metrics.
• Train staff on CRM system usage and best practices.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field.
• Proven experience in CRM management, preferably in the healthcare sector.
• Strong understanding of customer relationship management principles and practices.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to handle sensitive and confidential information with discretion.

Skills:

• Detail-oriented and organized.
• Ability to work under pressure and meet deadlines.
• Customer-centric mindset.
• Ability to work both independently and collaboratively.
• Familiarity with data privacy regulations and practices.