• Primarily responsible for the operations and execution tasks associated with the channels of Email and Push Notification.
• Responsible for data extraction and performance analysis of the respective channels. Proficiency in basic SQL is highly preferred but not compulsory.
• Basic knowledge of Excel preferred. Advanced knowledge of HTML and basic CSS for development of static and interactive email templates and ensure that email templates are up to the standards for multiple devices.
• Work closely with the design team for deliverables daily and ensure the communications and designs are up to relevant channel standards and error free. Attention to detail and accuracy is a must.
• Optimize channel segmentation and communication to personalize content. Assist team in data, ad-hoc and change in auto journeys.
• Broadly responsible for coordinating with other CRM associates to align on the multi-channel strategy and maintain a coherent strategy about other CRM engagement channels.
• Serve a supporting role in execution of operational tasks of other channels like WPN if required.
• Ability to work under pressure, multitask, prioritize & manage multiple projects

Requirements

• Minimum Bachelors’ Degree with minimum 1 to 3 years’ experience in similar role
• Must have proper observation and judgement to make good decisions
• Technical and analytical skills required for job
• Good communication skills and a great team player
• Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines

Importantly, we look for someone who will live by our values that define everything we do:

• Continuously Innovative
• Generosity of Spirit
• Deliver on our Promise
• Make It Personal

Benefits

• An international working environment with a unique opportunity to learn from industry leaders
• Work closely with country and group level management to build e-commerce in Nepal
• Hands-on experience in leading a team and growing a business
• Five days working week (Monday to Friday)
• Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up