The Counselor and Document Officer will handle both counseling duties and document management, ensuring that clients receive the support they need while maintaining accurate and organized records. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

Documents:

• Collect, review, and manage client documents.
• Ensure all documentation is complete, accurate, and properly filed.
  
• Assist clients in understanding and fulfilling document requirements.
  
• Maintain an organized and secure document filing system.

Counseling:

• Provide one-on-one counseling sessions to clients, addressing their concerns and providing guidance.
• Assist clients in making informed decisions based on their needs and preferences.
  
• Offer emotional support and professional advice to help clients achieve their goals.
  
  

Follow-Up Calls:

• Conduct follow-up calls to clients to check on their progress and provide ongoing support.
• Address any additional questions or concerns that clients may have.
• Maintain regular communication with clients to ensure their needs are met.

Filing:

• Organize and maintain physical and digital files in an orderly manner.
• Ensure all client records are up-to-date and easily accessible.
• Adhere to confidentiality protocols when handling sensitive information.