Zegal

Content Manager

Zegal

Content Manager

Companies that are connected to knowledge, their advisors, and use workflows to run their organisation are smarter and more profitable. Our mission is to make this the new normal for millions of businesses across the globe.

Founded in 2013, Zegal is the fastest-growing LegalTech company operating across Asia Pacific and Europe. Today, business users and lawyers across the globe trust Zegal’s software to solve legal problems in an affordable and efficient way.

Zegal is led by a talented team of 60 employees and has offices in Hong Kong, Singapore, Nepal, Australia, New Zealand, and the UK.

Zegal has been featured in the New York Times, Forbes, and Huffington Post, and was recently recognised in the South China Morning Post as an emerging LegalTech company in the artificial intelligence space.

Companies that are connected to knowledge, their advisors, and use workflows to run their organisation are smarter and more profitable. Our mission is to make this the new normal for millions of businesses across the globe.

Founded in 2013, Zegal is the fastest-growing LegalTech company operating across Asia Pacific and Europe. Today, business users and lawyers across the globe trust Zegal’s software to solve …

Content Manager

Views: 412 | This job is expired 1 week, 1 day ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal.
Offered Salary : Not Disclosed
Apply Before(Deadline) : Nov. 02, 2024 23:55 (1 week, 1 day ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 1 year
Professional Skill Required : Digital Marketing MS Office Suite Communication Market Research Content Creation

Job Description

The Content Manager will serve as a critical link between our customers and internal teams, including customer support and content development. The ideal candidate will have strong technical knowledge, excellent communication skills, and a passion for delivering exceptional customer experiences.

RESPONSIBILITIES

Content Development

  • Automate legal documents using in-house technology and processes
  • Identify the requirements on documents provided by clients and process them as per the requirement
  • Test and confirm there are no mistakes in all areas like grammar, questionnaire form etc.
  • Assist in the creation and review of technical documentation, user guides, and knowledge base articles.
  • Retrieve data from the database or electronic files as requested

Customer Support

  • Answer all questions related to Zegal and escalate when necessary.
  • Educate and empower our customers to become better Zegal users.
  • Proactively look for solutions to problems and propose improvements if something could work better.
  • Support pre-sales activities in the form of discovery outreaches, demonstrations, presentations, and customer questionnaire responses.
  • Maintain and update records of prospect client’s status on the CRM platform.
  • Drive product change and improvement to make Zegal the leading support platform.

QUALIFICATIONS

Skills

  • Good written and spoken English.
  • ‘Self-starter’: be able to work with and reach out to clients independently.
  • Enthusiastic about technology with demonstrated technical aptitude
  • Able to understand and explain simple technology solutions.
  • Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation;
  • Detail-oriented and organised, can work in a fast-paced environment
  • Excellent knowledge of word processing tools and spreadsheets (Google, Office Word, Excel, etc.)
  • Strong organizational skills and an ability to multitask without getting frazzled
Experience

  • 1+ year in customer support or technical support. Freshers may apply.
Languages

  • Excellent English: both written and spoken
  • Other languages are a plus, but not a requirement
Education and other

  • Graduates in BIM, BCA, BIT, or equivalent professional apprenticeship


This job has expired.

Similar Jobs
Powered by Merojob AI

Job Action

Similar Jobs
Powered by Merojob AI
job_detail_page
Search, Apply & Get Job: FREE