Zegal

Information / Computer / Technology

Content Manager

Views: 785|Published on: Oct 29, 2024

Marketing / Advertising / Customer Service

Mid Level

Full Time

Vacancy: 1

Kathmandu, Nepal.|

Experience: More than or equal to 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

The Content Manager will serve as a critical link between our customers and internal teams, including customer support and content development. The ideal candidate will have strong technical knowledge, excellent communication skills, and a passion for delivering exceptional customer experiences.

RESPONSIBILITIES

Content Development

Automate legal documents using in-house technology and processes
Identify the requirements on documents provided by clients and process them as per the requirement
Test and confirm there are no mistakes in all areas like grammar, questionnaire form etc.
Assist in the creation and review of technical documentation, user guides, and knowledge base articles.
Retrieve data from the database or electronic files as requested

Customer Support

Answer all questions related to Zegal and escalate when necessary.
Educate and empower our customers to become better Zegal users.
Proactively look for solutions to problems and propose improvements if something could work better.
Support pre-sales activities in the form of discovery outreaches, demonstrations, presentations, and customer questionnaire responses.
Maintain and update records of prospect client’s status on the CRM platform.
Drive product change and improvement to make Zegal the leading support platform.

QUALIFICATIONS

Skills

Good written and spoken English.
‘Self-starter’: be able to work with and reach out to clients independently.
Enthusiastic about technology with demonstrated technical aptitude
Able to understand and explain simple technology solutions.
Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation;
Detail-oriented and organised, can work in a fast-paced environment
Excellent knowledge of word processing tools and spreadsheets (Google, Office Word, Excel, etc.)
Strong organizational skills and an ability to multitask without getting frazzled

Experience

1+ year in customer support or technical support. Freshers may apply.

Languages

Excellent English: both written and spoken
Other languages are a plus, but not a requirement

Education and other

Graduates in BIM, BCA, BIT, or equivalent professional apprenticeship

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 1 year

Skills Required

Required skills for this job

Digital Marketing

Communication

Market Research

Content Creation

MS Office Suite

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

Note: You need to have merojob registered jobseeker profile to apply via your profile.

Apply Before: Nov 02, 2024

About the organization

Zegal

Information / Computer / Technology

Lalitipur

Companies that are connected to knowledge, their advisors, and use workflows to run their organisation are smarter and more profitable. Our mission is to make this the new normal for millions of businesses across the globe.

Founded in 2013, Zegal is the fastest-growing LegalTech company operating across Asia Pacific and Europe. Today, business users and lawyers across the globe trust Zegal’s software to solve legal problems in an affordable and efficient way.

Zegal is led by a talented team of 60 employees and has offices in Hong Kong, Singapore, Nepal, Australia, New Zealand, and the UK.

Zegal has been featured in the New York Times, Forbes, and Huffington Post, and was recently recognised in the South China Morning Post as an emerging LegalTech company in the artificial intelligence space.