Contact Center Executive

Kalash Services Pvt. Ltd.

Source: Other Source

Views: 362|Published on: May 30, 2024

Others

Entry Level

Full Time

Vacancy: 1

Bhaktapur|

Experience: Not Required|

Job Description

Roles and responsibilities of this job

About the job

Only for them who have FLUENCY IN ENGLISH

Highly prioritized:

Hospitality Industries & customer service experience
Candidates must have prior experience in working with International Clients.

Role Description:

This is a full-time on-site role for a Customer Service Representative in Lalitpur. CSR will be responsible for attending to customers, resolving issues and ensuring customer satisfaction.

Location: Lalitpur

Qualifications

Bachelors degree in Hotel Management or any other relevant subject.
Excellent verbal and written communication skills
Should be fluent in English and have good conversational skills.
Should be able to work in a Video call or in Camera.
Should be able to work overnight shift. (UST or CST)
Ability to work in a team.
Vehicle prioritized.

Thank You.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:Not Required

Skills Required

Required skills for this job

Customer Satisfaction

International Clients

Cameras

Resolving Issues

Show Calling

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Jun 12, 2024

About the organization

Kalash Services Pvt. Ltd.

Kalash Services Pvt. Ltd is a state of art call center based in Lalitpur, Nepal, started with an International standard of call center operations in Nepal. Kalash incorporates best practices of call center and BPO operations with facilities, amenities and technology as desired by the customer. Kalash provides inbound, outbound voice services as well as non-voice services of back-office, social media, data entry etc as well as managed facility and human resource outsourcing services to suit full business process outsourcing requirement of any customer base. Our ability to quickly adapt changes helps companies to better serve customers. Our able support staffs are well oriented and trained to serve customer demands to better serve call center requirements. Details of our facilities included in the proposal is also illustrated in this proposal. We continuously keep our processes and systems updated to meet customer demands via systematic change management process and excel in overall expectations and satisfaction of customers. Kalash offers best infrastructure, facilities, human resource, technology services and takes pride on having excellent customer service and using the best call center operators to keep customers satisfied. Kalash provides superior call center services to businesses in Nepal. All services of Kalash are entirely customizable and have perfect call plan for businesses of any call volume. Call center service provided by us strives to stay on top of the latest technologies while offering a superior level of customer care and service to our customers. All calls are recorded and as per customer demand, it is ready to run quality verification and auditing as well.

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