Mortgage Empire
Finance Companies

Mortgage Empire is a leading home loan and financial service provider in Australia. We have offices in Sydney & Kathmandu

Clients Relationship Specialist

Views: 1514 | This job is expired 2 months ago

Basic Job Information

Job Category	:	Sales / Public Relations
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	NRs. 55,000 - 75,000 Monthly
Apply Before(Deadline)	:	Mar. 08, 2025 23:55 (2 months ago)

Job Specification

Education Level	:	Graduate (Masters)
Experience Required	:	More than or equal to 1 year
Professional Skill Required	:	Attention to Detail Management Communication Analytical Customer Service

Other Specification

Excellent in English - both verbal and written
Must love dealing with clients and enjoy helping clients
Must have completed minimum 8-12 months experience in clients facing for Australian home loan clients
Good understanding of Australian mortgage market and loan fundamentals
Good understanding of human emotions and how to manage these
Must have good analytical, attention to detail and problem solving skills
Good computer skills

Job Description

Mortgage Empire is a leading home loan and financial service provider in Australia. As a Clients Relationship Specialist with us, you will play a vital role in assessing and facilitating home loans for our clients. Your duties and responsibilities will include:

Key Responsibilities:

Manage relationships with new and existing clients for their high level of satisfaction and loyalty.
Be the first point of contact for existing as well as new loan processing clients.
Review new client’s fact-finder and complete missing information in discussion with the client.
Follow up on missing documents with clients during the preliminary, loan approval process, and settlement.
Manage the entire process of loan settlement after application lodgment.
Complete existing clients' bi-annual review to ensure clients' loan products and rates are suitable and competitive in the current market.
Manage clients' requests for loan product changes or interest rate reviews.
Provide effective and prompt solutions to clients’ needs, concerns, or issues.
Identify refinance opportunities by ongoing review and monitoring of existing clients' home loans.
Identify opportunities for investment loans by ongoing review and monitoring of existing clients’ financial situations.
Touch base with clients regularly to ensure their requirements are met and they are satisfied.