Cedar Gate Services
Software Companies

Cedar Gate Services Pvt. Ltd, Nepal, provides software research & development, data analytics, IT infrastructure management and various support services for Cedar Gate Technologies, USA. We employ 700+ professionals in our Sanepa office.

Our Vision

We believe that value-based care is revolutionizing the way healthcare is delivered and paid for in the United States, and our mission is to use the power of our technology platform to lead its transformation.

Our Mission

We strive to be the most trusted and comprehensive technology platform to enable the healthcare industry’s success in value-based care.

For more information, visit company website at https://cedargate.com/ and follow our FB page at https://www.facebook.com/CGTNepal

Our Vision

We believe that value-based care is revolutionizing the way healthcare is delivered and paid for in the United States, and our mission is to use the power of our …

Client Support Manager

Views: 4572 | This job is expired 9 months, 3 weeks ago

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Lalitpur, Nepal
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Aug. 05, 2024 23:55 (9 months, 3 weeks ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 5 years
Professional Skill Required	:	Leadership Communication Time Management Problem Solving Analytical

Other Specification

Bachelor’s degree in Computer Engineering, Computer Science, or a related field (or equivalent experience)
Over 5 years of relevant work experience
Strong interpersonal and communication skills
Excellent leadership abilities
Proficient in English communication
Strong analytical and problem-solving capabilities
Exceptional organizational and time management skills

Job Description

The Client Support Manager provides frontline end-user support and triages product and data issues to develop and uphold a strong customer perception of support and product quality.

Responsibilities:

Triage and respond to incoming client support requests
Coordinate with Product and Data Management teams to resolve issues, ensuring timely updates to clients
Support the Client Success team by tracking, escalating, and resolving general and client-specific issues
Develop action plans in response to client inquiries and requests, ensuring effective resolution and escalation as needed
Own, track, report, and manage support SLAs ensuring compliance with company goals and requirements
Provide analytics on client tickets, monitoring SLA and KPI performance.
Supervise a team of Client Support Analysts
Recruit, train, and mentor team members to maintain high performance standards
Monitor resource utilization and optimize team performance