ANS Creation

Client Service Manager

ANS Creation

Client Service Manager

ANS Creation is a success story since more than two decades with a vision of becoming a leading communication partner. Professional team work, strengthening customer relations and sound data bank and backup system has made ANS break all the barriers to achieve new heights. ANS believes in knowledge based hard work and applying real time solution to endeavor long lasting growth in the field of advertising and communication.

Client Service Manager

Views: 561 | This job is expired 6 months, 1 week ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Senior Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Jan. 09, 2020 23:55 (6 months, 1 week ago)

Job Specification

Education Level : Master
Experience Required : More than or equals to 3 years
Other Specification
  • Candidates having MBA Degree will be preferred 
  • Good leadership qualities
  • Energy, enthusiasm and the ability to work under pressure to meet deadlines and demanding targets
  • Strong deal closing and negotiation skills
  • High level of analytical and organizational skills, and excellent attention to detail
  • Real understanding of print and web advertising opportunities
  • Excellent communication and interpersonal skills
  • Creativity, initiative combined with commercial awareness

Job Description

Reports to: Head of Marketing/ Marketing Director 

Key Responsibilities and Accountabilities:

  • Creating a portfolio of client accounts and monitoring the ongoing activities related to them
  • Managing, reviewing progress and delivering the client’s advertisement projects
  • Conducting meetings with the clients as well as informing them about the current work status of their projects
  • Establishing relationships with new clients and maintaining and nurturing business relationships with existing clients
  • Identifying accounts whose revenue may be shrinking so as to address any ‘at risk’ customers and reach out to these accounts to ensure they are retained
  • Monitoring work performance of colleagues and setting sales targets
  • Recruiting and training new account executives
  • Act as a liaison between the client and the advertising agency and supervisor executives in the management of their respective accounts
  • Oversee formulation of advertising strategies; the internal direction of accounts inclusing creative; media; set timeline and allocate budget
  • Anticipate the needs of the clients and any third party resources or services employed to deliver clients goals and objectives
  • Initiate accurate and detailed paperwork for jobs that are input into the production and accounting systems and follow the process from beginning to end.
  • Abide by working policies and ensures that data confidentiality is maintained 
  • Maintain projects, timelines, media schedules and due dates
  • Prepare/ oversee creative brief to give direction to the creative teams
  • Provide strategic support for market analysis, new clients pitching, and development of overall business target of the agency
  • See to it that executives provide best service to the fullest satisfaction of the clients
  • Be completely responsible and accountable for the assigned projects
  • Discuss any issue aarising in their work of area with the manager
  • Help generate and develop new clients
  • Provide accurate and up-to-date reports/status of jobs/clients on time.

Key Performance Indicator:

  • Overall business development of the organization
  • Efficiency and accountability in client service
  • Clearly meeting the target and margins generated
  • Satisfy clients in terms of service
  • Input provided on new client generation
  • Performance of the team

This job has expired.

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