Main Requirement: Knowledge of  customer-based software and use of the internet for online information and experience in support is preferable.

• 10+2 passed with command of the English language to communicate mainly in written English
• Familiar with computers and the Internet
• Knowledge in email and communication
• Hardworking and result-oriented
• A two-wheeler with a valid license is preferred
• Can work on MS office applications
• Should also have knowledge about digital payments, e-banking, m-banking, and other banking services
• Should be flexible in work timing. Willing to work on off days and public holidays

Responsibilities:

• Manage incoming calls/messages in a timely manner
• Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints, and determine possible causes
• Provide appropriate solutions and alternatives within the time limits;
• Refer unresolved customer grievances to designated departments for further investigation
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
• Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers' needs to achieve satisfaction
• Follow communication procedures, guidelines, and policies

Work Shift Required:

• Sunday- Friday 9:30 am to 6 pm.
• Lunch- 1 to 2 PM. 
  
• Snacks and coffee within the office.

Salary: 

• Learning and Understanding the work is important.
• We evaluate your work in the first month. Then only you will be offered a competitive pay package.
• Performance Bonus and Incentives will be provided for capable and performing candidates as per sales and performance policy of our company.