Job Title: Client Relations Officer
Location: Remote - Work From Home (KTM, USA-Based)
Position Type: Full-Time (Female candidates preferred)
Age: Above 25 
Salary: Negotiable as per experience + commission

Role Summary:

We are seeking a smart, professional female candidate with strong communication skills to join our team as a Female Client Relations Officer with a background in sales and marketing to confidently take on this role. This role requires someone passionate about building relationships, engaging with high-quality clients, and providing innovative ideas for business development. This role requires daily virtual meetings with the team, client interactions, and occasional travel. Honest and highly confident person.

Responsibilities:

• Build and maintain rapport with clients, creating an open and comfortable atmosphere for interaction.
• Provide expert guidance and support to clients throughout the matchmaking process.
• Engage with high-caliber, educated clients to ensure their needs and expectations are met.
• Offer creative business ideas and strategic input to enhance service offerings and client engagement.
• Proactively interact with team members to meet and exceed client expectations.
• Manage client data and update client status in the CRM system.
• Effectively handle challenging situations with calmness and adaptability under pressure.
• Conduct client interviews and perform thorough evaluations to understand each client’s preferences and compatibility requirements.
• Assist with social media (Facebook, Instagram, LinkedIn) management, utilizing online platforms to promote the service.
• Represent NRN MATCH in public settings, demonstrating confidence and public speaking skills.
• Think outside the box 
• Prepare and submit weekly and monthly reports to track progress, challenges, and achievements.
• Excellent leadership, communication, and negotiation skills in client interactions.
• A result-oriented mindset with a passion for achieving sales targets and driving
• High level of integrity, professionalism, and attention to detail.
• Maintain strong follow-up and feedback with the clients until the case is closed

Requirements:

• Bachelor’s degree or higher in a management field
• Excellent communication skills with the ability to build rapport and handle sensitive client information.
• Ability to work under pressure and adapt to a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficient in computer applications and experience with social media platforms.
• Willingness to travel as required.
• Proven ability to work independently and within a team.
• Critical thinking, problem-solving, and creativity.
• Only female candidates are preferable 
• Proficiency in computer skills, with experience in social media management preferred.
• Highly organized and self-motivated, with a passion for helping others.
• Optimistic personality, well-groomed, and maintains self-care.
• A social and outgoing personality - A social butterfly in nature
• Flexible, eager to learn, and able to adapt to evolving company needs
• Should have a PC/ Laptop with a good internet connection
• We facilitate work from a home policy but the employee should have a sound environment (separate room for office) to work with proper internet connections and flexible working hours
• Provide daily reports on ongoing shipment status and relevant updates to the Line Manager

Preferred Skills:

• Experience in client relations, customer service, relationship management, social media management, and sales & marketing is highly preferred. 
• Fluency in speaking and writing - Nepali, Hindi, English, and other languages 
• Background in business development or client relations.

Why Join NRN MATCH?

• As part of our team, you’ll be joining a growing organization committed to fostering meaningful relationships within the Nepalese community. We offer a supportive work environment with opportunities for professional growth.

Benefits:

• Competitive salary + Commission-based earnings on successful matches.
• Flexible, work-from-home (remote work) options with daily virtual team meetings.
• Unique opportunity to work with high-profile clients worldwide.
• Professional growth within a supportive team environment.
• Working Days: Sunday to Friday 

NOTE:

• Candidate must have a valid two-wheeler license.
• Female candidates are highly encouraged to apply.