AH&Z Associates

Client Relation Executive

AH&Z Associates

Client Relation Executive

AHZ Associates in Nepal is the best and most well-known UK university agency in Nepal due to its reliability, openness, promptness, and safety. AHZ Associates is an honest and reliable education consultant in the UK. Our compliance team and experienced advisors are dedicated to assisting international students in gaining entry to top-tier educational institutions. We also assist with visa and scholarship applications.

Further, our experts will be waiting to help you out at the airport in the UK. We’ll arrange for a professional to transport you from the airport to your new home.

Client Relation Executive

Views: 1003 | Apply Before: 1 week from now

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Jun. 29, 2024 23:55 (1 week from now)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 2 years
Other Specification
  • Education Level: Bachelor’s degree in Business Administration, Marketing, or a related field.
  • Experience Required: Minimum 2 years in client relations, customer service, or a similar role, preferably in the education consultancy sector.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite.
  • Ability to handle customer complaints and provide solutions.
  • Knowledge of UK higher education system is a plus.
  • Proficiency in English language
  • Proactive and customer-focused.
  • Empathetic with a positive attitude.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills.

Job Description

Client Interaction:

  • Serve as the main point of contact for prospective students and their families.
  • Provide detailed information about UK universities, courses, admission processes, and visa requirements.
  • Assist clients with application forms and ensure all required documents are submitted on time.

Customer Service:

  • Handle inquiries via phone, email, and in-person meetings.
  • Address client concerns and provide timely resolutions.
  • Maintain high levels of customer satisfaction by offering personalized services.

Relationship Management:

  • Build and maintain strong relationships with clients to understand their needs and preferences.
  • Follow up with clients regularly to provide updates and gather feedback.
  • Coordinate with internal teams to ensure a seamless client experience.

Event Coordination:

  • Assist in organizing and managing educational fairs, open days, and assessment events.
  • Represent AH&Z Associates at various promotional events and seminars.

Reporting and Documentation:

  • Maintain accurate records of client interactions and transactions.
  • Prepare regular reports on client activities and feedback.
  • Ensure compliance with company policies and procedures.

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