Ivara Solutions
BPO / Call Center / ITES

Ivara Solutions is a complete BPO offering both onshore & offshore outsourcing, focusing on inbound & outbound call services, data entry & data processing services, back office outsourcing services and business process outsourcing services as per the clients requirement.

Client Communication Officer

Views: 214 | Apply Before: 2 weeks from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Marketing communication
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	May. 20, 2025 23:55 (2 weeks from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 2 years
Age	:	More than 18 years
Professional Skill Required	:	Work Under Pressure English Writing Active Listening Skills Relationship-Building Skills Communication

Other Specification

Bachelor’s degree in Communication, Marketing, or a related field.
Minimum of 2-3 years of experience in a client-facing or customer support role.
Proficiency in using communication and productivity tools such as email, Zoom, and CRM systems is essential.
Excellent written and verbal communication skills in English.
Strong interpersonal skills and attention to detail.
Ability to work under pressure and prioritize tasks effectively.
Proven experience in building and maintaining strong client relationships.
Up-to-date with the latest trends and advancements in communication technologies.
Must be self-motivated, organized, and capable of handling client inquiries, coordinating meetings, and maintaining accurate communication records.
Results-driven and able to deliver high-quality customer service.
Flexibility to adapt to different time zones.

Job Description

Ivara is seeking a highly motivated Client Communication Officer with excellent English and communication skills. The role involves managing client interactions via calls, emails, and virtual meetings, ensuring prompt and professional responses. Acting as a key liaison between clients and internal teams, the officer will coordinate solutions and maintain long-term client relationships. Flexibility across time zones and a commitment to Ivara’s high service standards are essential.

Responsibilities:

Liaise with clients via calls, emails, and virtual meetings.
Maintain timely and professional communication with international clients.
Coordinate client meetings and handle inquiries effectively.
Keep accurate records of all client interactions.
Act as a liaison between clients and internal teams.
Gather and convey client feedback to relevant departments.
Use communication tools, such as email and CRM, proficiently.
Work closely with team members to maintain client satisfaction.
Adhere to company standards of professionalism and service in all interactions.
Manage multiple communication channels and prioritize effectively.
Use data to track and improve client satisfaction and experience.
Stay updated on industry trends and developments in communication tools and techniques.
Collaborate with cross-functional teams to ensure seamless client communication and satisfaction.