The Millionaires Club & Casino Kathmandu

Hotels / Resorts / Restaurant

Chinese Host Translator

Views: 2463|Published on: Mar 01, 2020

Sales / Public Relations

Mid Level

Full Time

Vacancy: 1

Lazimpat, Kathmandu|

Experience: More than or equal to 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

Department: Sales and Marketing

Reporting to: Casino Marketing Executive- Nepal

Responsible for: Marketing Operations

Purpose of the role:

Responsible for performing a wide range of duties which includes but are not limited to catering to the needs of the guests, liaising with other departments to ensure smooth operations etc. Responsible for attending to the guests in a professional and courteous manner with the aim of delivering excellent customer service.

Principle Accountabilities

Greet and escort guests to the table
Assist the guests who do not speak English in translating the language (Chinese specifically) for easier communication
Relay the style and tone of the original language
Render spoken messages accurately, quickly, and clearly
Maintain an up to date knowledge of products, events, promotions and general information relating to the services offered by the company
Maintain current data profile of regular guests in order to ensure that personal preference is met e.g. tables, games, drinks, food, rooms etc
Promptly respond to guest’s requests in a considerate, professional and positive manner
Maintain excellent relationships with all related departments to run operation smoothly and satisfy guest’s requirements
Maintain and establish relationships with premium-valued gaming guests
Market the company’s brand in the correct manner to ensure a high level of awareness and acknowledgment of all amenities
Work to reactivate inactive VIP guests through direct contact i.e. mail, telephone, personal visits, etc.
Interact with internal and external resources to identify VIP guests
Resolves guest complaints and/or conflicts
Perform any other duties as assigned by the Management

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 1 year

Other Specification

Bachelors running or completed
Is fluent in speaking Chinese
Fresher’s who are interested in marketing can apply however, a year of experience is preferred

Skills Required

Required skills for this job

Observation

Verbal Communication

Cultural Intelligence

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Mar 03, 2020

About the organization

The Millionaires Club & Casino Kathmandu

Hotels / Resorts / Restaurant

Lazimpat, Kathamndu

SHL Management Services (KTM) Pvt. Ltd. Is a company engaged in the leisure, entertainment and hospitality industry. It is involved in the management and operation of casino. Currently it manages and operates The Millionaires club and casino in the premises of Hotel Shangri-La, Lazimpat, Kathmandu. The Millionaires Club and Casino is Nepal's first Truly International Standard Casino.

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The Millionaires Club & Casino Kathmandu