Position: Chief Technology and Information Officer (CTIO) 
Reporting To: Managing Director / Chief Executive Officer 
Department: Technology and IT
Number of Requirements: 1

Purpose: 
To provide strategic leadership and ensure the seamless execution of Technology and IT strategies, enhancing customer experience, driving digital business models, and maximizing return on capital investment and transforming the company from a Telco to a Techco.

Main responsibility areas:

• Develop and implement the Technology and IT strategy, vision, and roadmap, aligning with business objectives for both short-term and long-term objectives and digital engagement models.
• Positively impact the organization's financial performance by enhancing customer experience, fostering employee engagement, leveraging cost innovation, and maximizing return on invested capital (ROIC).
• Provide overall supervision, direction, and control for technology and information decisions, considering the latest trends in technology, digitization, regulatory frameworks, device ecosystems, user preferences, customer experience, and cybersecurity.
• Proactively lead the transformation of the organization from a Telco to a technology-driven enterprise (TechCo), ready to meet future Technology and IT challenges and opportunities.
• Develop organizational capability and business processes for effective planning, Technology and IT architecture, application and system development, rollout, time to market, service delivery, operations support, cross-functional coordination, quality control, and vendor governance.
• Develop mechanisms to measure service quality, KPIs, control systems, and the effectiveness of cybersecurity measures.
• Monitor and analyze technology performance metrics to identify areas for improvements.
• Ensure a customer-first approach, emphasizing customer empowerment, ease of use, and digitization and integrate customer feedback into technology planning. 
• Deliver superior customer experience and user interface (UI/UX).
• Continuously evolve the organization and its capabilities to meet annual business challenges.
• Ensure high employee engagement, fostering a passion for excellence and success in the marketplace.
• Formulate long-range plans and annual business plans (Capex/Opex).
• Create value through technology to improve revenue, reduce costs, and maximize ROIC.
• Manage vendor development and governance frameworks.
• Establish and enhance quality engagement with strategic partners and suppliers, ensuring effective partner governance.

Qualifications and Experience:

• Bachelor in Engineering / Bachelor in Technology in a relevant field or equivalent 
• Minimum of 20 years of experience in similar capacity with leadership and strategy direction to Tech/ IT, and other managerial roles in telecom, IT and electronic industries. 
• Proven track record of successfully leading Technology and IT functions with demonstrated experience in digital transformation and managing multicultural teams.
• In-depth knowledge of telecommunications networks, IT infrastructure, software development and cybersecurity. 

Desired Profile:

• Uncompromising integrity and exceptional performance track record.
• Proven ability to lead large teams, manage complex projects and drive organizational change.
• Excellent verbal and written communication skills with the ability to communicate complex technical concepts to non-technical stakeholders.
• Digital mindset with high influencing skills.
• Ability to build and nurture partnerships.
• Strong customer orientation.
• Business and commercial acumen.
• Strong people management skills.
• Strategic thinking and execution capabilities.
• Financial acumen and cost management skills.
• Technological proficiency and innovation.
• Strong problem-solving skills and the ability to make data-driven decisions.
• Ability to work cross-functionally and manage complex projects.

What we offer:
International Working Environment, Robust Performance Management Process, Internal Opportunities, Ncell Academy Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Allowance, Social Security Fund, Leave Travel Allowance, Medical Insurance, Communication Facilities, etc.

Shortlisting will be done on the basis of your answers and uploaded documents while applying, therefore answer the questions carefully. Only shortlisted candidates will be contacted. Telephone enquiries will not be entertained.