B.M. Nepal Pvt. Ltd. is located in Lainchaur, Kathmandu and is a Business Process Outsourcing (BPO) and software development company working on international clients’ high-profile web applications. We among others work together with one of the world’s largest travel applications, making sure that they stay ahead in an internationally competitive landscape.

We help our clients solve complex software development needs, provide customer service, conduct marketing, do business development, and handle general Business Process Outsourcing requirements.

If you’re looking to join a fast-paced and agile company with plenty of opportunities for growth and development, you’ve come to the right place. You’ll be joining a very talented team of people in a fun and challenging work space, allowing you to learn and grow as much as you wish.

If you’re smart, a quick learner, and ready for new challenges, join our team of professionals. We’re always looking for talented people.

In general, you will be joining a dynamic and friendly office environment.

Upon starting the job, you’ll be provided with a suitable laptop. Lunch is served daily in the office as well as coffee, tea, water etc (free of charge).

We help our clients solve complex software development needs, provide customer service, conduct …

Chief Operations Manager

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Basic Job Information

Job Category	:	General Mgmt. / Administration / Operations > Administration, Administrative support, Office management & co-ordination
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Lainchaur
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Jul. 09, 2022 23:55 (1 month, 1 week ago)

Job Specification

Education Level	:	Master
Experience Required	:	More than or equals to 6 years
Professional Skill Required	:	Interpersonal Management Communication

Other Specification

Required Specifications:

Master’s Degree in Management or a related discipline.
6+ years of experience working with e-commerce

Requirements:

A good people manager, including manager of managers
Excellent written and verbal English
Effective communicator
You are a role model - punctual and consistently high performing, always seeking to improve and deliver better results
You are a problem solver. You love diving into issues, and root causes and bridging them with sustainable solutions
Thorough and detail oriented
You are structured and process-driven
You are a perfectionist who is able to retain sight of the big picture while also being thorough and detail oriented

Job Description

We’re looking for an exceptional Chief Operations Manager to help deliver operational excellence to Bookmundi.com, one of the world’s largest tour booking platforms. As Chief Operations Manager in Bookmundi Nepal, you will be part of the executive team and you will have different line managers reporting to you.

Your Mission

Deliver upon the bottom-line targets set.
Deliver operational excellence; by continuously improving operations and bridging operational issues with effective, customer-friendly solutions.
Lead and build a dynamic, scalable, and process-driven organization.
Maximize the output, engagement, and effectiveness of your teams/departments and individuals.

Responsibilities

1. Overall operationally responsible

Manage the operational team consisting of the Customer Service Manager; Tour Connectivity Manager; HR; as well as the Operations and Customized Tours Manager
Hire and recruit people for the operational team via help from our HR recruitment manager
Responsible for all operational processes and procedures as well as bridging any operational issues with process-driven, customer-friendly solutions.

2. Take our customer-service level to new heights via our CS Manager

Tasks/responsibilities will inter alia revolve around:

Help manage the Customer Service (CS) Team via the Customer Service Manager
Establish Key Performance Indicators (KPIs) and Critical Success Factors (CSFs)
Help establish a process driven CS organisation, where back-ups, procedures etc. is always available.
Continuously improve our customer service deliveries and establish Bookmundi as a customer-centric organization. The customer needs to be at the heart of everything we do.

3. Oversee our Tour Intake via management of our Tour Connectivity Manager

Tasks/responsibilities will inter alia revolve around:

Establish Key Performance Indicators (KPIs) and Critical Success Factors (CSFs)
Manage/drive the performance of the Tour Connectivity manager who among others is responsible for:
Continuous intake of new, qualified tour operators via XML/APIs.
Overall responsible for making sure that new and existing API tours’ tour information is always fully up to date, and that their products are optimized for sales, at all times.
Ensure that our API tours launch flow is perfect.
Help build campaigns around key API companies, including a tour campaign, to boost their sales. Optimize API processes where possible.
Help the Tour Connectivity Manager come up with solid API system solutions as well as operational processes around the APIs.

4. Manage and lead the following business segments:

HR
Customized Trips Segment. P&L is responsible together with the Customized Trip Manager, including establishing KPIs, baseline, and CSF metrics, as well as continuously improving and refining our customized trip segment, globally.

5. Lead operational adhoc projects

Tasks/responsibilities could relate to:

Operational business development, e.g. offering our customers with flights across the globe - establish the supplier relations and operating procedures.
Open a new customer service team abroad, how do we do it?
Implement new operational projects on a business-need basis.

Why choose us?

Grow as a person through exposure to global culture
Potential for career advancement
Be part of an amazing and passionate team of young programmers
Five days’ work week with 40 hours a week
Attractive salary packages based on your qualifications and experience
Medical and Accidental Insurance
Festival Allowance
Sponsored healthy lunch at the office
Employee referral bonus