Purpose of the job position:
The Certified Medical Assistant is responsible for providing patient care under the direction under the direction of a physician or another healthcare provider. The CMA works to facilitate clinic workflow, assist patients, and ensure safe, seamless delivery of care for each patient.
- Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.
- Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.
- Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
- Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; disposing of contaminated supplies; sterilizing medical instruments; administering medications on the premises; authorizing drug refills as directed; telephoning prescriptions to pharmacies; drawing blood; preparing patients for x-rays; taking electrocardiograms; removing sutures; changing dressings.
- Educates patients by providing medication and diet information and instructions; answering questions.
- Completes records by recording patient examination, treatment, and test results.
- Generates revenues by recording billing information of services rendered; completing insurance forms; responding to insurance and other third-party inquiries.
- Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
- Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.
- Maintains patient confidence and protects operations by keeping patient care information confidential.
- Serves and protects the physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Enhances health care practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Must be able to recognize and respond appropriately to urgent/emergent situations according to protocols ∙ Maintains professional appearance and conduct at all times
- Maintains work areas, exam rooms, supplies, equipment, medications, immunizations
- Adheres to employer work practices, policies and procedures, including office and state protocols
- Establishes and maintains effective working relationships with physicians, providers, staff, and management
- Effectively copes with faced-paced environment and typical job stressors
- Documents work processes as required
- Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned, such as completing patient visit records, maintaining departmental logs, answering telephones and taking messages, checking in patients, and scheduling patient appointments
- Must be able to travel to alternate locations as assigned
- Carry out any duties as reasonably required by the Unit in these areas