Smart Center Supervisor help train and motivate call center representatives as they answer questions, handle complaints, and provide support for clients. They assist in hiring and training employees, monitoring representative progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers.

Responsibilities:

• Monitor and co-ordinate the activities of the department / Center
• Taking ownership of customer’s issues and providing correct & timely resolution of the same
• Schedules the task of the front office employee
• Ensure great customer service at all levels
• Motivate the employee to work in a team to achieve the organizational objectives
• Evaluate the job performance of front office employee and fills their appraisals
• Conduct training for new launched product and regular employee meeting and briefing
• Handling complaints of the customer
• Evaluate and obtain complete information to deal with service inquiry and product
• Organize workflow
• Provide regular feedback to concerned within the organization on regular intervals
• Managing & taking ownership of Center for smooth functioning
• Fulfill all other duties based on business requirement

Other Specification:

• Excellent communication skills
• Strong motivational Skills
• Planning and organizational skills
• Ability to make decision when needed
• Good language proficiency in English
• Responsible for relationship building