Uturn International

Direct Sells / Marketing Service

Call Center Representative

Views: 1743|Published on: Nov 24, 2024

Marketing / Advertising / Customer Service

Entry Level

Full Time

Vacancy: 1

Maharajgunj, Kathmandu|

Experience: Less than or equal to 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

We are looking for a dedicated and patient-focused Call Center Representative to join Api Nature Care Hospital. As a Call Center Representative, you will be the first point of contact for our patients and customers, handling inquiries, scheduling appointments, and providing information about our holistic healthcare services such as naturopathy and apitherapy. Your role is essential in ensuring a positive and seamless experience for those seeking natural healing solutions.

Key Responsibilities:

Answer and manage incoming calls from patients and customers in a courteous and professional manner.
Provide accurate information about Api Nature Care Hospital’s services, treatments, and programs.
Schedule appointments for consultations and treatments with our specialists.
Address patient inquiries, concerns, and provide guidance on available holistic therapies.
Update and maintain patient records in the hospital's system with accurate details.
Communicate with the hospital’s departments to ensure efficient patient care and follow-ups.
Escalate unresolved issues to the appropriate department for further assistance.
Follow hospital protocols and maintain patient confidentiality at all times.
Participate in ongoing training to stay informed about new treatments and hospital services.

Job Specification

Required qualifications for this job

Required Education Level:Higher Secondary (+2/A Levels/IB)

Required Experience:Less than or equal to 1 year

Other Specification

High school diploma or equivalent.
Previous experience in a call center, customer service, or as a receptionist is preferred.
Excellent verbal communication skills in both English and Nepali.
Strong active listening and problem-solving skills.
Ability to manage time effectively and handle high call volumes.
Patient-focused with a calm and empathetic demeanor.
Ability to multitask and work in a fast-paced environment.

Perks and Benefits:

Competitive salary package as per candidate's experience.
Lunch and phone allowance provided.

Skills Required

Required skills for this job

Communication

Problem Solving

Time Management

Basic Computer

Customer Service

Active Listening Skills

MS Office Suite

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Dec 09, 2024

About the organization

Uturn International

Direct Sells / Marketing Service

maharajgunj pipal marg sallaghari

Uturn International Pvt. Ltd. is a direct Selling company; founded by a group of enthusiastic and visionary Nepalese youth entrepreneurs ;having long experience in business, management and training people .

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