Rojgari Services, registered in 2012 is a FDI company after being a part of the IFC’s Global SME Ventures initiative with investments from the IFC of the World Bank Group. Rojgari Services is a leading Hiring Management Solution provider for blue-collar workers in Nepal with the main objective of providing work connectivity opportunities between employers and workers in the most convenient and systematic ways.

Call Center Representatives

Views: 2155 | This job is expired 4 years, 2 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Customer relationship
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 12 ]
Employment Type	:	Full Time
Job Location	:	Mitrapark, Kathmandu
Offered Salary	:	NRs. 17,500 Monthly
Apply Before(Deadline)	:	Aug. 15, 2021 23:00 (4 years, 2 months ago)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	Not Required
Professional Skill Required	:	Management Communication

Other Specification

10+2 Completed and Bachelor running
Fresher can also apply
Experience in the similar role is preferred
Basic Computer knowledge must to have

Job Description

Handle calls and Customer Queries and receive the demand
Should have aptitude to learn as we put the hired staff through training related to insurance
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service

Note: Candidates must be able to work as per any shift: (5:30 AM to 1:30 PM, 9:00 AM to 5:00 PM & 12:30 PM to 8:30 PM)

This job has expired.

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