Attend Pvt Ltd
Information / Computer / Technology

Attend Pvt.ltd is a IT product base company focusing to bring service sector in one single platform. We will be the single gateway service provider where the service user can find their appropriate service easily. We are here to serve individuals giving services of all weight and sizes with our multiple service followed by an additional service of working as a 3rd party service operator between consumer and suppliers all around Nepal. Our users can enjoy location based services through website, mobile app and telephone. Our service will be focusing on both B2B and B2C.

Our aim is to provide day to day task conveniently accessible to user through one app.

Call Center Head

Views: 2109 | This job is expired 5 years, 11 months ago

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Lalitpur, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Aug. 05, 2019 23:55 (5 years, 11 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 3 years

Other Specification

Proven experience as call center manager or similar position
Experience in customer service for 3-5 years is required
High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Positive and patient
Having enough knowledge for setting up a call center
He / She should be capable of setting up a call center

Job Description

We are looking for a skilled Call center head to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center head, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management

This job has expired.

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