DEPARTMENT: Retail Banking 

REPORTING TO: Team Leader, Personal Clients Acquisition

LOCATION: Nepalgunj Branch

KEY RESPONSIBILITIES: 

• Achieve allocated business targets, actively sell Retail Client products and actively participate in cross functional sales as under:
  

     1. Prepare and Set Up:
       - Self-generate, Receive and Manage - Leads received through different channels relating to New to Bank (NTB) and Existing to Bank (ETB) clients 
        - Conduct research and design product/product bundles that best suit the client needs 
        - Maintain all requisite documents required for client for on-boarding

      2. Meet, deep sell & train
        - Meet in person, listen and determine client needs
        - Set up KYC needs to acquire clients with anchor products 
        - Educate and ensure set up for channels like Online Banking, ATMs, Client Care Centre and Branch 

      3. Activate and pass on
        - Activate as per the Bank’s procedure
        - Ensure and mange capacity building of the client for engagement with the Bank via channels like Online Banking, Client Centre Center and the Branch

• Adapt quickly to the business environment and contribute in formulating the sales strategy
  
• Enhance the knowledge and remain updated on multi-product offerings
  
• Closely monitor competition/market and ensure our sales strategies are optimal
  
• Maintain an updated sales data
  
• Ensure minimal errors while handling the sales applications 
  
• Ensure day to day activities and client dealings are performed by exhibiting the highest level of conduct, in line with the Bank’s conduct agenda
  
• Actively involve in team building with an aim to achieve individual as well as team target
  
• Understand competitor’s products, pricing and strategies and provide regular feedback to Line Manager
  
• Manage difficult customer situations
  
• Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
  
• Ensure customer dealings/instructions/requests are executed with a high level of accuracy and commitment in order to satisfy customer needs.
  
• Ensure validity and completeness of documents processed while on-boarding clients
  
• Find ways to improve operational efficiency and control costs to meet cost budgets
  
• Ensure timely understanding and compliance of all the applicable regulations of the Bank, SCB Group and Country including Money Laundering Prevention and KYC. 

KNOWLEDGE/SKILL/EXPERIENCE:

• Possession of an MBA or the Bachelors’ Degree with at least 3-4 years of experience in Sales & Marketing, preferably in banking and /or insurance 
  
• Good knowledge of Retail products and services available in the market
  
• Having good knowledge and insights of the market as well as competition 
  
• Candidate possessing good communication, presentation as well as client engagement skills 
  
• Negotiating, deal-closing and complaint handling capabilities 
  
• Candidate having proficient knowledge of digital products and solutions 
  
• Thorough understanding of  KYC principles and procedures
  

DEADLINE:

The deadline for receipt of all applications is EOD, 4th September 2018.