We are seeking a motivated and enthusiastic Business Development and Customer Care Trainee to support our efforts in expanding market reach and ensuring excellent client service. This is an ideal role for a recent graduate or entry-level professional looking to gain hands-on experience in sales, marketing, and customer support within a dynamic environment.

Key Responsibilities :

A. Business Development

• Actively involve in CRM procedure  of the organization
• Involve in communication with prospects
• Actively engage with customers to understand their preferences and guide them through the sales process.
• Update social media pages
• Manage and organize product demo for the customers
• Answer customer queries, provide product information, and offer solutions to their needs or concerns.
• Maintain a deep understanding of the products or services being offered. 
• Maintain and update sales and customer records as required, and provide reports to management as needed

B. Customer Care 

• Identifying & troubleshooting problems.
• Problem Solving and escalation through different media which includes phone, chat box and other media.
• Provide training to client as and when required.
• Solving the client’s problems by knowing the exact issue of the clients.
• Providing Technical Support to the clients in a quick way.
• Suggestions for the client in need as the nature of need and work.
• Perform duties as per departmental requirements.