Sage Home Loans

Finance Companies

Broker Support Officer

Views: 2962|Published on: May 11, 2022

Banking / Insurance /Financial Services

+1 more

Mid Level

Full Time

Vacancy: 4

Neel Saraswati Marg, Lazimpat Kathmandu|

Experience: More than or equal to 1 year|

NRs. 30,000 - 60,000 Monthly

Job Description

Roles and responsibilities of this job

About the role

We are looking for a friendly, experienced, driven and hardworking team member to assist in all aspects of our customers home loan journey. You must be driven, punctual, a team player and someone with a keen eye for attention to detail. If you are looking for the next step in your career and have a passion for helping customers achieve their dreams then this could be the role for you. You will be working from our Nepal office to provide genuine quality support and assistance to our clients, lenders, and brokers in Australia reporting to our Nepal Office Operation Manger.

Key responsibilities will include:

Handling all inbound & outbound calls
Collecting, compiling, checking & quality assuring client information & files
Working closely with the broker to retain existing client
Undertaking post settlement maintenance tasks
Follow up any customer enquiries efficiently and professionally
Processing & managing loan applications from Checklist to Approval
Maintain and update online system including CRM system
Liaising and updating clients throughout the loan process
Ensuring all loan submissions are compliant with lender policies
Administering loan application from formal approval to settlement
Following up on the status of applications with lenders
Liaising with lenders, solicitors, accountants and appropriate third parties to ensure timely & smooth settlements
Assisting client to sign lender loan agreements
Handle construction loan and assist clients with progress payments
Any other ad-hoc duties as per business requirement

What's on Offer?

Opportunity to join a great team where you will feel like part of the team instantly with access to training and development opportunities.
Excellent company culture with a friendly and professional approach.
Ongoing career progression within a growing business.
Performance based annual remuneration review.
Negotiable salary package as per skills & experience of the right candidate.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 1 year

Other Specification

Driven and motivated to build ongoing relationships with referral partners and clients
Impeccable integrity to handle confidential data in an ethical and professional manner
Demonstrate a strong customer focus with a positive, can-do attitude
Proactive, quick learner and self-motivated
Excellent spoken and written communication skills
Excellent customer service & time management skills
Excellent analytical skill and good with numbers
High attention to detail and ability to prioritise well
Ability to follow instructions and work autonomously to achieve deadlines
Ability to work closely with a diverse and cross-cultural team
Highly competent in MS office, in particular Outlook, Word & Excel
Highly punctual, reliable, and organised
Capacity and willingness to learn and self-develop
Proven ability to multi-task, work under pressure and limited supervision
Previous experience in sales & customer service preferrable
Experience working with digital financial systems and good computer skills
Minimum 1 years’ experience within a similar role in banking/broker support
You must have successfully completed minimum bachelor’s degree
You must be able to fluently speak Nepali & English both languages

Skills Required

Required skills for this job

Management

Time Management

Customer Service

Interpersonal Skills

Proactive

Organizational

MS Office Suite

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 30,000 - 60,000 Monthly

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: May 20, 2022

About the organization

Sage Home Loans

Finance Companies

Lazimpat, Kathmandu, Nepal

We are a Mortgage (Home Loan) Broking service specialising in residential lending based in Sydney, Australia (Founded in 2011). At Sage Home Loans, we pride ourselves on providing exceptional customer service to our clients during their home buying journey & beyond. We are a small team of motivated Individuals bringing our best in every day & supporting each other to strive for the best.

We operate an award-winning market-leading technology platform and leverage the use of modern technology to drive business efficiencies and the client experience. Our business requires a start-up mindset, so you will be encouraged to learn, adapt, problem solve and roll up your sleeves to get the best result for our clients!

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