EPA Global
Immigration & Education Consultancy

At EPA Global, our mission is to transform aspirations into reality. Whether you’re a student seeking to study abroad or a professional ready to take the next step in your career by migrating, we are here to make that journey smooth and rewarding. Our company is built on the pillars of professionalism, integrity, and a deep understanding of international education and immigration services.

With over 55+ years of combined experience among our directors, we’ve shaped the futures of countless individuals and families. What sets EPA Global apart is our unwavering commitment to building close relationships with every client. You are not just another case—your journey is personal to us, and we are with you every step of the way.

With …

Client Engagement Officer - B2B

Views: 4130 | Apply Before: 2 days, 14 hours from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Relationship, Client servicing
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Putalisadak, Kathmandu
Offered Salary	:	NRs. 35,000 - 40,000 Monthly
Apply Before(Deadline)	:	Jul. 22, 2025 23:55 (2 days, 14 hours from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 2 years
Professional Skill Required	:	Client Relation MS Office Suite Reporting CRM Software Relationship-Building Skills

Other Specification

Bachelor's degree in Business, Marketing, Communications, or related field
Minimum 2 years of experience in a relevant field, preferably within an education consultancy
Experience in B2B client-facing roles
Familiarity with the industry or sector the business operates
Prior experience in the destination admissions department of an education consultancy will be an added advantage
Strong customer service and interpersonal communication skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
A presentable, confident, and well-spoken individual – a true blend of "Beauty with Brain"
Ability to manage email and CRM communications effectively
Excellent English communication skills – both spoken and written
Strong command over documentation, email correspondence, and general computer literacy
Professional demeanor and a positive attitude
Required to visit B2B partner offices as part of the role
Ability to carry out multifunctional
Intelligence, professionalism, and effective personal presentation

Office Time: 9:00 AM – 5:00 PM

Note: Female candidates are highly encouraged to apply.

Job Description

We are seeking a full-Time Client Engagement Officer - Business-to-Business to join our team in Kathmandu who values work commitment. As the first point of contact for our organization for B2B Partners, you will play a key role in delivering exceptional service, client follow ups, supporting conversions, and ensuring smooth communication within and outside the organization.

You will also receive training in using our CRM while updating and communicating with several key individuals and our team members, leading to career progression.

Key Responsibilities:

Client Relationship Management:

Serve as the main point of contact for assigned corporate clients.
Understand client business needs and propose tailored solutions.

Client Onboarding and Support:

Guide new clients through onboarding processes.
Ensure smooth implementation of services or products.
Provide ongoing support and timely resolution of issues.

Engagement and Retention:

Plan and execute engagement strategies to increase conversions.
Organize regular check-ins, reviews, and feedback sessions.
Identify risks of churn and take proactive steps to retain clients.

Account Growth and Upselling:

Identify opportunities to upsell or cross-sell additional options.
Collaborate with the sales team to present new offerings.
Help clients understand the value and ROI of products.

Internal Collaboration:

Work with product, operations, and marketing teams to align offerings with client needs.
Provide feedback from clients to help shape service development.

Reporting and Analysis:

Track engagement metrics and prepare client performance reports.
Analyze client feedback and implement improvements.
Meet Targets.