Opulent Finance

Australian Broker Support Officer

Views: 196|Published on: Nov 06, 2026|

Accounting / Finance

Mid Level

Full Time

Vacancy: 1

Experience: More than 2 years|

Not Disclosed

Job Summary

The role requires at least 2 years of experience in Australian mortgage broking support, loan processing, or credit analysis, along with excellent written and spoken English skills
Responsibilities include loan servicing, lender product support, application backup, and maintaining compliance records
The position offers a stable, full-time work-from-home opportunity with a clear growth path and attractive salary based on experience

Job Description

Roles and responsibilities of this job

Opulent Finance is a Melbourne-based Australian mortgage and finance brokerage. For nearly 15 years we have helped more than 1,500 clients and settled over AUD $1 billion in loans across home loans, refinancing, investment, commercial, SMSF, construction, asset and business finance.

We work with a broad panel of Australian banks and non-bank lenders, and our team spans Melbourne, Sri Lanka and Nepal.

About the role

A dedicated owner for servicing and lender policy

We are creating a dedicated role to own everything that happens to a client's loan after settlement, and to be our team's go-to person on lender products and credit policy.

You will work closely with our Principal Broker in Melbourne and our loan file owners, keeping existing clients well looked after and making sure every new lending scenario is checked against current lender policy before it reaches the broker.

A support role. The broker remains responsible for all product and lender recommendations and for any credit advice given to clients.

What you will do

1. Loan servicing and maintenance (existing clients)

Track fixed-rate expiries and prepare rollover and repricing requests well ahead of time
Run back-book pricing and rate reviews with lenders so clients stay on competitive rates
Process loan maintenance requests: rate changes, loan splits, offset and redraw set-up, repayment and direct debit changes, interest-only to principal-and-interest conversions
Coordinate loan variations, top-ups, discharges, refinance-outs, security substitutions and portability with lenders, clients and conveyancers
Run annual client reviews and post-settlement check-ins, and flag new lending opportunities to the broker
Spot retention risks early (clients looking to refinance away, rate concerns) and alert the broker
Answer client servicing enquiries by email and phone in a clear, friendly and professional way

2. Lender product and policy support

Build and maintain the team's lender policy and product knowledge base across our panel
Research lender policy for client scenarios (self-employed, trusts and companies, investors, construction, SMSF, commercial, non-residents) and summarise the options for broker review
Prepare serviceability and borrowing capacity calculations and product comparisons using Quickli and lender calculators
Track lender rate, policy and product changes and brief the team every week
Be the team's first point of contact for "will this lender accept it?" questions, confirming with lender BDMs and credit hotlines where needed

3. Application and settlement backup

Support document collection, checklist verification and application preparation when volume is high
Help clear approval conditions, order valuations and coordinate settlements

4. Records and compliance

Keep accurate file notes, CRM records and audit-ready files
Follow our documented processes for privacy, client identification and best-interests duty records
Protect client information at all times

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Other Specification

What you will need

At least 2 years' experience in Australian mortgage broking support, loan processing, loan servicing, credit analysis, or with an Australian bank or non-bank lender
Solid working knowledge of the Australian residential loan lifecycle, from application to settlement and post-settlement maintenance
A good understanding of lender credit policy, serviceability and loan features (offset, redraw, splits, fixed and variable rates, interest only)
Excellent written English: clear, accurate and well-structured emails to clients, lenders and the team
Clear, confident spoken English suitable for calls with Australian lenders and clients
Exceptional attention to detail and the discipline to follow set processes every time
Strong organisation: able to manage many files and deadlines at once
A reliable work-from-home setup: stable high-speed internet, backup power or connectivity, a quiet workspace, a computer and a headset
Ability to work an early Nepal shift aligned to Melbourne business hours, Monday to Friday Highly regarded
Hands-on experience with AFG FLEX, ApplyOnline, Mercury, Quickli, SalesTrekker, BrokerEngine, Simpology or similar Australian broker systems
Experience with the broker portals and servicing teams of major Australian banks and non-bank lenders
Exposure to self-employed, trust, SMSF, construction or commercial lending
Certificate IV in Finance and Mortgage Broking, Diploma of Finance and Mortgage Broking Management, or a finance or accounting degree
Previous work for an Australian mortgage brokerage, or for a BPO serving Australian lenders or brokers

What we offer

Attractive salary based on experience
A long-term, stable, full-time role with an established Australian brokerage
Work from home
Full training on our lender panel, systems and processes
Work directly with our Melbourne Principal Broker and team
A clear growth path into senior processing, credit analysis and team leadership as we grow
Exposure to a wide range of lending: residential, investment, commercial, SMSF and $10M+ portfolio clients

Skills Required

Required skills for this job

Loan Management

Credit Management

Credit Assessment

Attention to Detail

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Nov 17, 2026

About the organization

Opulent Finance

Opulent Finance is an award-winning Melbourne-based Australian mortgage and finance brokerage. In nearly 15 years we have helped 1,500+ clients and settled over AUD $1 billion in loans across home loans, refinance, commercial finance, SMSF lending, personal loans, asset finance and business loans.

Website: https://opulentfinance.com.au/