The Customer Support and Operations department is essential in ensuring the seamless operation and optimal performance of Logpoint production farms. As a member of this department, your primary responsibility will be to gain a comprehensive understanding of customer infrastructures and suggest the most suitable deployment solutions for Logpoint installations through various channels like documentation, customer sessions, demos, and training. Your role will extend beyond troubleshooting application issues as you will work closely with customers from diverse domains to integrate different systems and protocols with our top-notch SIEM.

We are seeking individuals who are passionate about cutting-edge technology and enjoy working collaboratively in a team-oriented environment. Our ideal candidate is highly motivated to tackle a wide range of challenges and capable of providing creative solutions to unique problems. We value individuals with a proven track record of thriving in demanding situations.

Key Responsibilities

• Need to have good technical communication with customers on defined tasks and scopes.
• Works confidently and independently on defined tasks and scope.
• Understands and adopts all documented practices, processes, and policies.
• Need to provide feedback on improvement areas on product documentation and internal/external knowledge articles.
• Work closely with different teams inside the company including but not limited to engineering, product, cybersecurity consultant, and sales.
• Need to understand and write small scripts.

Benefits

• Attractive salary based on experience and qualifications.
• Social Security Fund (SSF).
• Working in a team environment where initiative and dedication is encouraged.
• An equal opportunity workplace that values diversity and does not discriminate.
• High level of responsibility and excellent career possibilities.
• Open international work environment.
• Festival expense allowance.
• Medical and accident insurance.
• Gymnasium/Fitness Membership.

Working at Logpoint

Logpoint is growing rapidly, we offer a challenging and exciting international work environment on the cutting edge of cybersecurity technology. We strive to deliver outstanding results in a positive, collaborative, and informal atmosphere with ample opportunity for personal growth and development.