Responsibilities:

• Assist in managing project scope, timelines, and quality to ensure they align with organizational goals.
• Participate in sprint planning, retrospectives, and daily stand-ups to help optimize team dynamics and project outcomes.
• Provide support in collaboration efforts with other Scrum Masters and team members, while learning from more senior roles.
• Help promote and uphold Agile frameworks, enhancing team communication and collaboration for efficient project execution.
• Assist in internal and external communications, serving as a supportive contact for stakeholders.
• Utilize tools like JIRA to monitor sprint progress and help present detailed, data-driven insights during scrum meetings.
• Support product owners in managing backlogs and effectively handling new requests.
• Assist in generating and analyzing key project metrics using tools like PowerBI and JIRA to support management's understanding of project progress and blockers.
• Help present the status of resource allocation and contribute insights for optimizing resource deployment.
• Address and support the resolution of conflicts and the removal of impediments to maximize team productivity and project flow.
• Contribute to driving the development teams towards greater scrum maturity by learning and supporting the adoption of best practices.
• Aid in adhering to Scrum ceremonies, maintaining sprint burndown charts, and using metrics to help evaluate and enhance sprint outcomes.
• Assist in designing and automating reports and dashboards using tools like PowerApps, aiming to improve the efficiency and accessibility of project data.
• Follow the guidelines set by the Scrum department and adhere to industry best practices to maintain high standards of Scrum practices.

Required Skills and Experience:

• Bachelor's degree in computer science, Business, or a related field.
• 2-3 years of experience in software development projects, ideally with exposure to an Agile/Scrum environment.
• Scrum Master certification or course completion is highly desirable.
• Familiarity with Salesforce technologies; Salesforce certifications are a plus.
• An understanding of servant leadership, facilitation, situational awareness, conflict resolution, and continual improvement.
• Knowledge of diverse Agile methodologies, including XP, Kanban, and others.
• Familiarity with Agile practices such as User Stories, ATDD, TDD, Continuous Integration, and Automated Testing preferred.
• Basic ability in data analysis and reporting, with some experience in tools such as PowerBI and JIRA.

Personal Characteristics:

• Excellent command of English, with strong verbal and written communication skills.
• Developing leadership and mentoring capabilities.
• Strong collaborative skills, capable of engaging in discussions with Product Managers, Engineering, Quality Control, Technical Writing, DevOps, and other team members.
• Analytical and problem-solving skills with a developing ability for conflict resolution.
• Highly motivated, with a passion for continuous learning and professional development.
• Capable of managing stress and adapting to changing priorities and tight deadlines.
• Detail-oriented with a proactive approach to problem identification and resolution.