Business Development

• Be part of outsourcing vision & business plan.
• Identify outsourcing opportunities.
• Clearly identify the objectives of the outsourcing partners.
• Develop and grow the outsourcing team in Nepal.
• Grow long-term relationships with our partners and capitalize on future opportunities.
• Develop contractual agreement with different outsourcing partners
• Market research and demand analysis of different mortgage services for Australia.
• Maintain privacy and confidentiality between outsourcing partners
• Improve processes of HLE and outsourcing partners where all parties have agreed to share Intellectual property.
• Balance the competing demands of quality, scope, time and cost.

Project Management

• Manage the day-to-day operational and tactical aspects regarding outsourcing services.
• Manage scope and mitigates risk of the outsourcing model.
• Review high-level deliverables across partners.
• Maintain comprehensive documentation.

Financial Management

• Analyse profitability, revenue margins and utilization across outsourcing partners.
• Determine appropriate revenue recognition, ensures accurate invoicing, and monitor receivables for all outsourcing business.
• Liaise with Accounts team to ensure there is timely revenue collection.

People Management

• Manage respective outsource team and provide required resources to the team.
• Ensure team is updated with lender policy changes and also the working process of outsource team.
• Ensure proper pipeline management in the team and tasks are done efficiently and effectively.
• Review performance and conduct progress updates for respective team members on the basis of HLE’s performance review calendar.
• Analyse the training or any other need gap and facilitate the same to the members.
• Deliver specialised training where required for particular customers
• Undertake other ad hoc duties as may be required from time to time Communication.

Communication

• Regularly communicate to stakeholders on the progress of the team and any challenges they are facing.
• Seek feedback from outsourcing partners and use this to improve our services.
• Confront issues openly and quickly.
• Tactfully communicate sensitive information.
• Manage / communicate with stakeholders (interested parties).

1. Constantly communicate or forecast the number of staff required with the recruitment.
2. Constantly communicate or forecast the number of staff required with the recruitment team in advance.
3. Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.

• Coordinate regularly with the Loan Processing Team Manager of Mortgage Broking Division to ensure there is availability of staff.

The Benefits of Joining Us:

• Get to work with one of our top outsourcing partners.
• A secure long-term role.
• Paid annual leave and sick leave.
• Paid maternal and parental leaves.
• A 5-day work week except for 1 Sunday of the month.
• An environment that values continuous learning and development.
• Office-sponsored daily breakfasts and other benefits.
• Recreation room to unwind and chill!
• Parties and events – we want you to have some fun at work!
• Accident and health insurance for you and your two family members.
• Office sponsored 'Employee Assistance Program' .

Work Hours: 6:00 am to 2:00 pm including 1-hour lunch break.

Applying Procedure:

Sounds like an opportunity for you? Send us your resume and cover letter to [email protected] with the subject line "Career: Associate Manager-Outsourcing", addressing all the essential requirements. 

Visit hlenepal.com.np and homeloanexperts.com.au to know more about us!

Due to the high volume of applications received, we regret that only short-listed candidates will be contacted. Also note that we are working from home currently due to the Covid-19 lockdown, and will continue to do so in the coming months

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