Ncell
Telecommunication

At Ncell, we are passionate about our values, principles, and our strategic priorities. We believe that having the right talent in the right roles enables execution, improves our customer’s experience, and delivers breakthrough results. This is what makes us a winning team.

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and One Company - One Family. These values are the most integral part of our business. We carry out our daily business by keeping these values in mind as we, as an organization strongly stand for it.

Applicants must have the highest ethical standards, strong leadership skills, excellent judgment, a sense of personal initiative, and problem-solving abilities.

Ncell offers a competitive package that is designed to make you feel an integral part of the team and directly involved in the company's success.

Ncell is also committed to protecting Applicants' personal data. In Ncell, we take privacy seriously and all our activities are underpinned by our T.R.U.S.T principles of being Transparent, respecting your Rights, in our Use of personal data, through robust cyber Security practices and we take due care when Transfer of data is required. Click the link to know more about applicants privacy
https://webapi.ncell.com.np/upload/Notice/Ncell_Axiata_Privacy_Notice_for_Candidates.pdf

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and …

Assistant Specialist- Loyalty Management

Views: 2901 | This job is expired 6 months, 3 weeks ago

Purpose:
Provide better customer experience by implementing an effective loyalty management program and consistent engagement with customers to delight, retain & ringfence within Ncell network.

Main Duties and Responsibilities:

Create and implement Loyalty program for HVCs especially in digital channels whereby loyalty customers are engaged & delighted with unique offers resulting in churn prevention and improvement of digital penetration.
Build and manage merchant eco-system whereby merchants from various industries to be onboarded as loyalty partners for providing offers across the country through required process and documentation.
Ensure the Loyalty Offer configuration in all required platforms such that the end-to-end journey operates seamlessly and conveniently for customers.
Create a mechanism for auto update/enrollment/removal of customers based on set-criteria into Loyalty program on regular basis and implement any changes in the logic as per business strategies.
Share monthly KPI report on Loyalty customers such as churn, redemption %, revenue, province-wise & merchant wise redemption etc. and based on the report, adjust /introduce necessary changes in the loyalty program strategies for better results.
Design and execute plans/processes for providing preferential treatment for HVCs across all touchpoints for better experience.
Manage SMS and OBD broadcasts catering to the requests received from cross functional teams as per the policy and share reports to relevant stakeholders.

Qualification & Experience:

Bachelor’s Degree in related field, preferably in Management.
Preference for relevant experience in managing loyalty programs and customer experience projects.

Profile:

Understands impact of own performance on customers
Strong communication skills with the ability to articulate findings effectively
Passionate about learning, creating, and working in groups
Understand processes to gather needed information or support
Shows agility to adapt to new situations and challenges quickly
Implements agreed initiatives effectively
Seeks to learn more about other parts of the department
Works on constructive feedback to improve one's work performance
Tolerance for ambiguity and openness to feedback.

Duty Station:
Kathmandu but can be placed anywhere in Nepal as per business needs.

What we offer:
International Working Environment, Performance Management Process, Internal Opportunities, Ncell Academy Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Bonus, Incentives, Leave Travel Allowance, Medical Insurance, Communication Facilities, etc.

This job has expired.

Similar Jobs