Ncell
Telecommunication

At Ncell, we are passionate about our values, principles, and our strategic priorities. We believe that having the right talent in the right roles enables execution, improves our customer’s experience, and delivers breakthrough results. This is what makes us a winning team.

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and One Company - One Family. These values are the most integral part of our business. We carry out our daily business by keeping these values in mind as we, as an organization strongly stand for it.

Applicants must have the highest ethical standards, strong leadership skills, excellent judgment, a sense of personal initiative, and problem-solving abilities.

Ncell offers a competitive package that is designed to make you feel an integral part of the team and directly involved in the company's success.

Ncell is also committed to protecting Applicants' personal data. In Ncell, we take privacy seriously and all our activities are underpinned by our T.R.U.S.T principles of being Transparent, respecting your Rights, in our Use of personal data, through robust cyber Security practices and we take due care when Transfer of data is required. Click the link to know more about applicants privacy
https://webapi.ncell.com.np/upload/Notice/Ncell_Axiata_Privacy_Notice_for_Candidates.pdf

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and …

Assistant Specialist- Digital Experience

Views: 1781 | This job is expired 2 months, 1 week ago

Position: Assistant Specialist- Digital Experience
Department: Customer Experience, Admin & Security
No of Opening: 1

Main Duties and Responsibilities:

App and chatbot management: Develop, manage, update, and maintain mobile apps, web self-care platforms, and chatbots to enhance self-service and digitization.
Plan and execute digital initiatives: Collect, evaluate, and assess requirements from cross-functional teams to implement digital projects and enhancements.
Vendor and SPOC collaboration: Partner with vendors and SPOCs during the Functional Requirement Specification (FRS) phase and overall execution of digital initiatives, including conducting UATs and reviewing digital KPIs post-launch.
Enhancement delivery: Liaise with technical teams and solution providers to deliver timely enhancements, resolve issues, and improve solutions.
Coordinate approvals: Work with cross-functional SPOCs to obtain necessary approvals from management for digital initiatives and engagement activities.
Collaborate on GTM plans: Finalize GTM plans and KPIs with SPOCs and present these plans to leadership for approval.
Monitor GTM plans: Track and oversee go-to-market plans for digitalization initiatives, projects, new features and engagement activities.
Reporting and insights: Prepare regular reports and dashboards on digital initiatives, track major KPIs and provide insights on performance.
Root cause analysis: Analyze customer pain points and leverage AI, ML, and RPA to address and resolve issues.

Education Qualification and Experience:

Master’s Degree / Professional Degree in Management/IT or relevant field
Experience of working with digitization projects like mobile app, chatbot, AI, ML, RPA and other CX digitization projects will be an added advantage.

Profile:

Possess a thorough understanding of digital management systems and practices.
Good Digitalization knowledge, preferably experience in App, Chatbot, Website, RPA and CX digitization.
Excellent Telecom industry knowledge with a focus on digital program design and implementation.
Should have strong analytical skills, multi-tasking skills and advanced troubleshooting skills with customer-centric approach.
Stays updated with business developments and takes steps to align work towards the business changes
Strives to create exceptional performance
Is collaborative who like to work in a team
Effective communication skills to handle internal stakeholders as well as external stakeholders/vendor
Understands and collates details of situations or problems at work
Implements agreed initiatives effectively
Understands linkage of own work beyond his / her area
Seeks to learn more about other parts of the unit
Understands impact of own performance on customers
Understand processes to gather needed information or support
Adapts to agreed rules to get a job done
Works on constructive feedback to improve one's work performance.

What we offer:
International Working Environment, Robust Performance Management Process, Internal Opportunities, Ncell Academy Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Allowance, Social Security Fund, Leave Travel Allowance, Medical Insurance, Communication Facilities, etc.

This job has expired.

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