Ncell
Telecommunication

At Ncell, we are passionate about our values, principles, and our strategic priorities. We believe that having the right talent in the right roles enables execution, improves our customer’s experience, and delivers breakthrough results. This is what makes us a winning team.

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and One Company - One Family. These values are the most integral part of our business. We carry out our daily business by keeping these values in mind as we, as an organization strongly stand for it.

Applicants must have the highest ethical standards, strong leadership skills, excellent judgment, a sense of personal initiative, and problem-solving abilities.

Ncell offers a competitive package that is designed to make you feel an integral part of the team and directly involved in the company's success.

Ncell is also committed to protecting Applicants' personal data. In Ncell, we take privacy seriously and all our activities are underpinned by our T.R.U.S.T principles of being Transparent, respecting your Rights, in our Use of personal data, through robust cyber Security practices and we take due care when Transfer of data is required. Click the link to know more about applicants privacy
https://webapi.ncell.com.np/upload/Notice/Ncell_Axiata_Privacy_Notice_for_Candidates.pdf

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and …

Assistant Specialist- CX Operations and Governance Police support

Views: 216 | Apply Before: 6 days, 8 hours from now

Position: Assistant Specialist- CX Operations and Governance Police support
Department: Digital Channels and Experience
Section: Customer Operations
No. of openings: 2

Main Duties and Responsibilities

Coordinate/Support with government SPOC as designated by NTA as focal points. Service the request with highest priority.
Following up with respective functions/ departments to handle the issue received from security bodies
Ensure all the requests from securities/governmental bodies are handled
Filing of all the legal correspondents for auditing purposes
Flexible to work as per shift that need to maintained the team comply of 365 days & 24 hour operation.
Maintain the workflow, schedules/shifts defined by the line manager
Archiving all the replied documents and letters received from government security bodies
Address the written complaints and respond the same in written form in respective language with the coordination of required stakeholders
Draft, review and respond to government correspondence in local languages with accuracy. Translate internal communication or instruction in to Nepali for government facing letters/emails.
Analyze and respond the critical queries regarding customers information received from Ncell exclusive touch points.
Maintain reports of the handled issues in an organized template and report it to line manager in a periodic manner
Imposing suspension and release suspension to the complaint numbers received by government security bodies.
Automation of process request by prioritizing the associated task
Conduct quarterly audit with respective focal point heads to ensure customer privacy is addressed.
Develop trusted relationships with cross-functional team and a strong understanding of their function, processes, goals, and opportunities to align daily operational tasks

Qualifications and experience:

Bachelor’s Degree in related field.
Preference will be given for relevant experience

Profile:

Reviews situations or problems related to the work and presents all perspectives clearly for analysis
Good understanding of formal Nepali communication tone, grammar and structure.
Reviews and recommends new solutions or techniques to improve work output
Tries to review linkages beyond own work area
Seeks to learn more about other parts of the unit, or function
Proactively seeks out customers’ input to obtain feedback on performance
Effectively communicates with others to obtain needed information or support
Adapts rules or recommend alteration in normal procedures to get a job done well
Understands personal strengths & weaknesses, and works on constructive feedback to improve one’s work performance
Sound knowledge of MS Office especially MS Excel/PowerPoint/MS Word
Team player
Strong analytical skills
Good planning skills
Strong communication skills
Problem solving skills
Positive Attitude
Ability to multitask and run multiple number of work in parallel
Dedicated team for supporting government bodies for the request

Duty Station
Kathmandu but can be placed anywhere in Nepal as per business needs and future requirements.

What we offer:

International Working Environment, Robust Performance Management Process, Internal Opportunities, Ncell Academy Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Allowance, Social Security Fund, Leave Travel Allowance, Medical Insurance, Communication Facilities, etc.