Ncell
Telecommunication

At Ncell, we are passionate about our values, principles, and our strategic priorities. We believe that having the right talent in the right roles enables execution, improves our customer’s experience, and delivers breakthrough results. This is what makes us a winning team.

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and One Company - One Family. These values are the most integral part of our business. We carry out our daily business by keeping these values in mind as we, as an organization strongly stand for it.

Applicants must have the highest ethical standards, strong leadership skills, excellent judgment, a sense of personal initiative, and problem-solving abilities.

Ncell offers a competitive package that is designed to make you feel an integral part of the team and directly involved in the company's success.

Ncell is also committed to protecting Applicants' personal data. In Ncell, we take privacy seriously and all our activities are underpinned by our T.R.U.S.T principles of being Transparent, respecting your Rights, in our Use of personal data, through robust cyber Security practices and we take due care when Transfer of data is required. Click the link to know more about applicants privacy
https://webapi.ncell.com.np/upload/Notice/Ncell_Axiata_Privacy_Notice_for_Candidates.pdf

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and …

Assistant Specialist- Channel Support & KYC Disposal

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Position: Assistant Specialist- Channel Support & KYC Disposal

Main Duties and Responsibilities:

Manage the end-to-end process of KYC forms received from channel partners and ensure all the customer’s profile are registered in system as per SIM activation.
Manage and oversee the end-to-end eKYC operation & disposal process & are maintained as per standard operating process.
Control on customer privacy misleading by data entry vendor & third-party resources.
Coordinate with vendors, channel partners & regional sales to identify improvement area and make necessary action plan for effective execution.
Coordinate with internal cross functional team for KYC disposal & maintain accuracy of customer profile & digital image in system.
Communicate and follow up to ensure third party employees are fully informed of all new information related to KYC guideline, procedures and company policies, changes, or action.
Supervision & monitor on data entry & validation daily/ monthly closing timeline as per KPI’s, assuring timely release of commission for channel partners.
Prepare monthly/weekly/daily report of the operation as per need with accuracy maintained.
Work closely with compliance, risk, legal, and front-office teams to ensure smooth operations.
Coordinate & collaborate with manager and team members in his/her competencies for incorporating digitalization and process improvement.
Based on activation quality of Ncell Channel partners analyze, identify the improvement areas and execute channel awareness and training needs.
Handling customer TT assigned with Timely resolution.
Must be flexible to work outside the office premises as per the requirement of job.
Continuously improve by capturing and analyzing the appropriate operational insights to enhance performance and provide insight to respective line manager.
Maintain and improve quality results by adhering to standards and guidelines, recommend improved procedures as well.
Continuously review the SOW & update for necessary improvement initiatives.

Qualification and Experience:

Master’s degree or bachelor’s Degree in management or similar field.
Advantage will be given to those with similar experience.

Profile:

Excellent knowledge on Mgmt. methods & techniques
Working knowledge on CRM, DRM & BI database & tools
Troubleshooting & multitasking skill.
Understands impact of own performance on customers
Strong communication skills with the ability to articulate findings in easy to understand terms for the business and team members
Passionate about learning, creating, sharing and working in groups
Understand processes to gather needed information or support
Shows agility to adapt to new situations and challenges quickly
Implements agreed initiatives effectively
Seeks to learn more about other parts of the department
Works on constructive feedback to improve one's work performance
Tolerance for ambiguity and openness to feedback.

Duty Station: Kathmandu but can be placed anywhere in Nepal as per business needs and future requirements.

What we offer:
International Working Environment, Robust Performance Management Process, Internal Opportunities, Ncell Academy Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Allowance, Social Security Fund, Leave Travel Allowance, Medical Insurance, Communication Facilities, etc.