Section: Enterprise Business

Duty Station: Current requirement is in Kathmandu but can be anywhere in Nepal as per business needs and future requirements.

Main Duties and Responsibilities

• Regular Visit to both New & Existing Customer & Follow up as per the portfolio management guidelines
• Sales of Ncell Services to New and Portfolio Clients
• Report preparation on Corporate Sales Activities assigned under individual sales representative / department.
• Prepares customer agreements and follows up on closure
• Take necessary actions as per process and suggestion from supervisor on customer feedback, Handling of customer complaints, communicates them to immediate supervisor and follows up on timely resolution.
• Follows up subscriber activation / deactivation and follow up on payment of Customers.
• Support Account Managers Portfolio Customers on customer plan changes, renewals, customer complaints, documentations of contracts, activation / deactivation of customers connections,
• Stock Maintenance Report Keeping
• Liaison with Cross function team on Department projects such as Digitalization as and when necessary
• Work towards meeting of Individual / Department / Company Target
• Prepare, Support and participate in customer events and programs

Education Qualification and Experience

• Bachelor’s Degree in related field, preferably in Management.
• Preference for relevant experience.

Profile

• Understands and collects details of situations or problems at work
• Implements agreed initiatives effectively
• Understands linkage of own work beyond his / her area
• Seeks to learn more about other parts of the unit
• Understands impact of own performance on customers
• Understand processes to gather needed information or support
• Adapts to agreed rules to get a job done
• Works on constructive feedback to improve one's work performance

What we offer

International Working Environment, Performance Management Process, Internal Opportunities, Ncell Academy, Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Bonus, Social Security Fund, Incentives, Leave Travel Allowance, Medical Insurance, Gratuity, Communication Facilities, etc.

Remarks:

Priority will be given to eligible Nepalese Citizens.

Shortlisting will be done on the basis of your answers and uploaded documents while applying, therefore answer the questions carefully. Only shortlisted candidates will be contacted. Telephone enquiries will not be entertained.