Ncell

Assistant Specialist - Customer Service and Operations

Ncell

Assistant Specialist - Customer Service and Opera…

Ncell is a part of Axiata Group Berhad, one of Asia’s leading telecommunication groups.

At Ncell, we care about our people and their development. Here you will find opportunities for continued education and training. We are working on the process and strategies to empower our people through leadership programs. At Ncell, we are committed to help our people learn, develop & enhance their functional skills, leadership capabilities & personal effectiveness. Our leadership development focuses developing leaders who think before they act and act according to the values that the organization embraces.

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at Our Heart, Breakthrough Innovation and One Company, One Family. These values are the integral part of our business. We carry out our daily business by keeping these values in mind as we as an organisation strongly stand for it.

Applicants must have the highest ethical standards, strong leadership skills, excellent judgement, a sense of personal initiative and problem solving abilities.

Ncell offers competitive package that is designed to make you feel an integral part of the team and directly involved in the company's success.

Ncell is a part of Axiata Group Berhad, one of Asia’s leading telecommunication groups.

At Ncell, we care about our people and their development. Here you will find opportunities for continued education and training. We are working on the process and strategies to empower our people through leadership programs. At Ncell, we are committed to help our people learn, develop & enhance their functional …

Assistant Specialist - Customer Service and Operations

Views: 18641 | This job is expired 1 week ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Documents Required : Resume Application Letter * Documents are required while applying for job.
Offered Salary : Negotiable
Apply Before(Deadline) : Oct. 20, 2020 23:55 (1 week ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Professional Skill Required : Reporting Skill

Job Description

Position: Assistant Specialist

Department: Commercial Department

Section: Customer Services & Operations 

Team: Complaint Resolution Team

Duty Station: Currently Kathmandu, however can be anywhere in Nepal as per business needs and future requirements.

Main responsibility areas:

  • Ensure timely and accurate customer service. 
  • Handle complaints through CCH system, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Prepare reports by collecting, analyzing, and summarizing information.
  • Maintains client confidence and protects operations by keeping information confidential.
  • Maintains professional and technical knowledge by attending educational workshops/trainings, reviewing professional publications; establishing personal networks.
  • Maintain the KPIs, shifts schedules defined by the Team Head.
  • Co-ordinate with different department and to accomplish to provide the customer service and meet the set targets.
  • Testing of the products and offering before and after product launch.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Testing of the products and offering before and after product launch.
  • Maintain customer feedback and provide to responsible when required.
  • Ensure proper recording and closure of all issues

What we offer:

  • International Working Environment, Performance Management Process, Internal Opportunities, Ncell Academy, Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Bonus, Provident Fund, Incentives, Leave Travel Allowance, Medical Insurance, Gratuity, Communication Facilities, etc.

Your qualification and experience:

  • Bachelor’s Degree in related field
  • Preference will be given to candidate having relevant experience

 Your profile:

  • Understands and collates details of situations or problems at work
  • Implements agreed initiatives effectively
  • Understands linkage of own work beyond his / her area
  • Seeks to learn more about other parts of the unit
  • Understands impact of own performance on customers
  • Understand processes to gather needed information or support
  • Adapts to agreed rules to get a job done
  • Works on constructive feedback to improve one's work performance

Shortlisting will be done on the basis of your answers while applying, please answer the questions carefully. Only shortlisted candidates will be contacted. Telephone enquiries will not be entertained.


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