Department: Commercial Department

Section: Customer Services & Operations 

Unit: Exclusive Retail Center

Duty Station: Currently at Kathmandu, can be anywhere in Nepal as per business needs and future requirements.

• Managing daily Ncell center operation, maintaining contacts with customers, handling their queries complaints and maintain first visit resolution
• Manage third party staffs, provide required information, monitoring and controlling their daily occupancy.
• Maintain Ncell center profitability. Ensuring Ncell Centers in line with Key Performance Indicators (KPI) and targets
• Implementation of world class customer service concept in center and plan for sales & service level enhancement in coordination of immediate manager
• Actively participate in marketing activities and plan accordingly to get sales target
• Operating the Q-management system with accuracy. Improvement in customer waiting time
• Registration of the documents received and its submission to the responsible person as well as filing
• Running all the schemes operated by the marketing department with effectiveness and ease
• Handling the complaints received from the customers forwarding it to the immediate supervisor
• Handling the problematic subscriber’s queries, follow up and getting feedback
• Maintain the work flow, schedules/shifts defined by the respective manager. Collect & share customer feedbacks for improvement
• Implementing the friendliest customer care concept by serving the customers with a smile
• Documentation of customer subscription form & other document processed within respective Ncell centers & process for further archiving
• Managing and motivating respective team members to enhance service level, increase sales and ensuring respective Ncell centers’ overall efficiency
• Executes other instructions of the direct management as per the necessity of the unit / company

What we offer:

International Working Environment, Performance Management Process, Internal Opportunities, Ncell Academy, Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Bonus, Provident Fund, Incentives, Leave Travel Allowance, Medical Insurance, Gratuity, Communication Facilities, etc.