The Assistant Sales Marketing Manager is responsible for supporting the planning, development, and execution of the hotel’s sales and marketing strategies. This role involves assisting in guest acquisition, brand promotion, and achieving revenue targets through effective sales tactics, partnership development, and marketing campaigns.

Key Responsibilities:

• Assist in identifying and pursuing new business opportunities across corporate, leisure, travel agent etc.
• Develop and implement sales and reservation strategies to meet and exceed revenue targets.
• Lead and motivate a team of sales and reservation executives, providing guidance and support.
• Build and maintain strong relationships with valued clients and respond to inquiries promptly.
• Monitor sales and reservation performance and provide regular reports to management team.
• Stay up-to-date of the latest market trends and conduct market research and competitor analysis to identify new opportunities for growth.
• Collaborate with marketing and advertising teams to promote effectively.
• Manage customer reservations and bookings
• Ensure efficient and accurate processing of reservations and bookings.
• Handle and respond any escalated customer inquiries and resolve any issues or complaints via phone, email, and chat.
• Stay updated with industry trends and implement best practices.
• Attend sales meetings and training sessions as required.
• Train and develop team members to enhance their skills and performance.
• Ensure accurate and timely preparation of sales reports.
• Manage updates to the hotel’s website, online listings, and social media accounts
• Conduct market research and competitor analysis to inform sales strategies and promotions
• Help maintain and update the customer relationship management (CRM) database.