InfoDevelopers

Assistant, Help Desk Support

InfoDevelopers

Assistant, Help Desk Support

At InfoDevelopers, we continuously work to ensure that our services are maintained at the highest possible level of reliability and satisfaction. We are not successful until every customer start achieving return on their investments from reduced production costs and streamlined processes. InfoDevelopers provides innovative, quality, cost effective IT Services and Software solutions for business process automation and re-engineering. Established in 2002 AD, the Company has been promoted and managed by professionals having long working experience in banking and IT sectors. We have 150 staff members who are currently working with us.

At InfoDevelopers, we continuously work to ensure that our services are maintained at the highest possible level of reliability and satisfaction. We are not successful until every customer start achieving return on their investments from reduced production costs and streamlined processes. InfoDevelopers provides innovative, quality, cost effective IT Services and Software solutions for business process automation and re-engineering. Established in 2002 AD, the Company …

Assistant, Help Desk Support

Views: 687 | This job is expired 3 days, 19 hours ago

Basic Job Information

Job Category : Secretarial / Front Office / Data Entry
Job Level : Mid Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Apr. 08, 2021 23:55 (3 days, 19 hours ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 2 years
Professional Skill Required : Interpersonal Communication Customer Service
Other Specification
  • Excellent communication and interpersonal skill
  • Should have pleasing personality with proper phone etiquette
  • Willing to work during off hours
  • Willing to Work from Home
  • Willing to work outside valley as per requirement
  • Serenity in challenging situations

Note: 

  • Male candidates are preferred
  • Candidates preferred with driving license

Job Description

  • Handle Client complaints and queries via incoming calls. Diagnose, resolve and document issues as needed
  • Analyse and evaluate support issues and patterns for escalation
  • Initiate required action for response to client service requests and communicate the changes to appropriate personnel/branch/ departments
  • Client follow up and make scheduled call-backs to client when necessary
  • Perform field visit to resolve the technical issues at the customer end when necessary
  • Perform other tasks assigned by Supervisor as and when required

Applying Procedure:

Interested candidates can send us your CV at [email protected] 

OR,


This job has expired.

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