Assistant Customer service mana…

Balaju

Key Skills: Management Communication Customer Service Interpersonal Skills Organisation Skills

This job is expired 2 years ago

Assistant Customer service manager

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Balaju
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Jun. 15, 2022 23:55 (2 years ago)

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 2 years
Professional Skill Required	:	Management Communication Customer Service Interpersonal Skills Organisation Skills

Bachelor degree with specialization in Marketing or any other related field
At least 2-3 years of experience in customer care or sales related field preferably in electronic goods, fresher with potential are encouraged
Sound knowledge of customer handling etiquettes
Sound knowledge of company products
Good communication skills
Ability to work under pressure and to handle customers of any types
Ability to handle phone call

Develop customer service manual (procedures, policies, and standards) for the department and lead the team to operate as per the policy. The team will include one assistant, local technicians, and sub- contracted technicians.
Address customers’ inquiries and complaints (in-warranty and out-of-warranty) through telephone, email, letter, face-to-face and so on.
Handle and solve customers’ complaints successfully by investigating their problems thoroughly.
Assist in company sales by visiting dealers for orders and payment collection as assigned by company
Maintain accurate records of discussions or correspondence with dealers and customers (that includes
customers’ complaints, major problems investigated, the time taken to solve particular problem etc.).
Records must be reported to Director once a week in a proper format.
Manage and Order the Spare Parts from Vendors as and when required.
Manage Accounts of all Technicians – whether salaried or outsourced.
Coordinate with Sales and Marketing Manager to discuss ways to improve sales and customer service.
Assist and advice customers in operating company’s products correctly.
Train employees and technicians to deliver a high standard of customer service.