Orbit International

Trading - Export / Import / Merchandising

Assistant Customer service manager

Views: 1346|Published on: May 31, 2022

Marketing / Advertising / Customer Service

Mid Level

Full Time

Vacancy: 1

Balaju|

Experience: More than or equal to 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

Develop customer service manual (procedures, policies, and standards) for the department and lead the team to operate as per the policy. The team will include one assistant, local technicians, and sub- contracted technicians.
Address customers’ inquiries and complaints (in-warranty and out-of-warranty) through telephone, email, letter, face-to-face and so on.
Handle and solve customers’ complaints successfully by investigating their problems thoroughly.
Assist in company sales by visiting dealers for orders and payment collection as assigned by company
Maintain accurate records of discussions or correspondence with dealers and customers (that includes
customers’ complaints, major problems investigated, the time taken to solve particular problem etc.).
Records must be reported to Director once a week in a proper format.
Manage and Order the Spare Parts from Vendors as and when required.
Manage Accounts of all Technicians – whether salaried or outsourced.
Coordinate with Sales and Marketing Manager to discuss ways to improve sales and customer service.
Assist and advice customers in operating company’s products correctly.
Train employees and technicians to deliver a high standard of customer service.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 2 years

Other Specification

Bachelor degree with specialization in Marketing or any other related field
At least 2-3 years of experience in customer care or sales related field preferably in electronic goods, fresher with potential are encouraged
Sound knowledge of customer handling etiquettes
Sound knowledge of company products
Good communication skills
Ability to work under pressure and to handle customers of any types
Ability to handle phone call

Skills Required

Required skills for this job

Management

Communication

Customer Service

Interpersonal Skills

Organisation Skills

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

Note: You need to have merojob registered jobseeker profile to apply via your profile.

Apply Before: Jun 15, 2022

About the organization

Orbit International

Trading - Export / Import / Merchandising

teku, Central Development Region, Nepal

Orbit International is part of the prestigious Reliance Group Nepal that includes Reliance Cement Ltd, Reliance Paper Ltd., Yeti Flooring, Siddhartha Bank ltd. among others. Since 2009, Orbit International has added two new appliances brands within its portfolio - Haier and Digitron. Haier is the largest appliances brand in the world while Digitron is Orbit International’s own OEM brand.