Dish Media Network

Application Support Assistant

Dish Media Network

Application Support Assistant

Dish Media Network Ltd (DishHome) is one of the fastest-growing digital pay TV operator in Nepal. The company is run by a pool of young and highly qualified professionals. With operations across all 75 districts, the company has high-quality infrastructure for digital satellite broadcasting.

DishHome strives to create an environment where people can contribute to its corporate culture, business process, and strategic goals.

Application Support Assistant

Views: 1589 | Apply Before: 19 hours from now

Basic Job Information

Job Category : IT & Telecommunication > IT System Management, Mobile Apps
Job Level : Entry Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Feb. 07, 2023 23:55 (19 hours from now)

Job Specification

Education Level : Bachelor
Experience Required : More than 1 year
Professional Skill Required : Communication Multitasking Analytical Documentation Organizational
Other Specification
  • Bachelor degree on computer science or information technology or closely related field
  • Experience at least 0-1 year is preferred
  • Excellent communication, interpersonal and organizational skill
  • Strong analytical, reporting and documentation skill
  • Good at multitasking and undertaking responsibilities
  • Able to handover the assigned task on time

Job Description

  • Monitor, operate and troubleshoot the different functions of core billing system and other software
  • Dealer/ Sub dealer/ service franchise/ Technician/ vendor CARE/OSS support
  • Support and configuration of issue related with mobile app and website
  • Monitor and maintain regular log sheet of various problems related to customer support regarding service and provide appropriate solution
  • Coordinate with customer support supervisor/team leads and troubleshoot the problems regarding the service
  • Testing various modules of software before implementation on system
  • End user software implementation
  • Testing and QA of various schemes and in-house application before deployment on production environment
  • Preparation of work relevant documents needed for the designing of the tasks
  • Conducting tests and troubleshoot on all system related issues
  • Identification of the technical problems on core system and solve them at earliest possible way
  • Deep understanding of software testing and implementation flow
  • Scheduling assigned responsibilities and ensure its successful completion on the stipulated timeframe

Job Action

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