Dish Media Network
Broadcast Media

Dish Media Network Limited “DishHome” is one of the fastest growing companies in Nepal’s broadcast and internet service industry. DMN was established in 2009 as Nepal’s First and only Direct-To-Home (DTH) Television service provider. The company is directly connected to 2 million-plus households from multiple platforms like Satellite TV & Fibernet (Dish Media Network), Cable TV (SIM TV), T2 TV & IPTV (Prabhu Digital). One of the major strengths of DMN is its expansive network of over 5000+ Dealers, Sub Dealers and Service Franchises who provide immediate service to our customers.

After a long and successful experience of over 13 years in Pay-TV service, DishHome launched its FTTH Internet service under the brand name “DishHome Fibernet” in 2020. As of now, DishHome Fibernet is providing internet service to over 300,000 satisfied retail customers through certified and experienced Engineers and Technicians.

Our Mission & Visions:

Mission – Our mission is to win the hearts of every individual in Nepal, serving even the remotest part, with the best of entertainment and infotainment services, connecting them to the world.

Vision – We envision DishHome to be a part of every household in Nepal, driving a new era of development, growth and productivity.

Application Support Assistant

Views: 2337 | This job is expired 2 years, 4 months ago

Basic Job Information

Job Category	:	IT & Telecommunication > IT System Management, Mobile Apps
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Feb. 07, 2023 23:55 (2 years, 4 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Professional Skill Required	:	Communication Organizational Multitasking Documentation Analytical

Other Specification

Bachelor degree on computer science or information technology or closely related field
Experience at least 0-1 year is preferred
Excellent communication, interpersonal and organizational skill
Strong analytical, reporting and documentation skill
Good at multitasking and undertaking responsibilities
Able to handover the assigned task on time

Job Description

Monitor, operate and troubleshoot the different functions of core billing system and other software
Dealer/ Sub dealer/ service franchise/ Technician/ vendor CARE/OSS support
Support and configuration of issue related with mobile app and website
Monitor and maintain regular log sheet of various problems related to customer support regarding service and provide appropriate solution
Coordinate with customer support supervisor/team leads and troubleshoot the problems regarding the service
Testing various modules of software before implementation on system
End user software implementation
Testing and QA of various schemes and in-house application before deployment on production environment
Preparation of work relevant documents needed for the designing of the tasks
Conducting tests and troubleshoot on all system related issues
Identification of the technical problems on core system and solve them at earliest possible way
Deep understanding of software testing and implementation flow
Scheduling assigned responsibilities and ensure its successful completion on the stipulated timeframe