Dish Media Network Ltd (DishHome) is one of the fastest-growing digital pay TV operator in Nepal. The company is run by a pool of young and highly qualified professionals. With operations across all 75 districts, the company has high-quality infrastructure for digital satellite broadcasting.

DishHome strives to create an environment where people can contribute to its corporate culture, business process, and strategic goals.

Application Support Assistant

Views: 1589 | Apply Before: 19 hours from now

Basic Job Information

Job Category	:	IT & Telecommunication > IT System Management, Mobile Apps
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Feb. 07, 2023 23:55 (19 hours from now)

Job Specification

Education Level	:	Bachelor
Experience Required	:	More than 1 year
Professional Skill Required	:	Communication Multitasking Analytical Documentation Organizational

Other Specification

Bachelor degree on computer science or information technology or closely related field
Experience at least 0-1 year is preferred
Excellent communication, interpersonal and organizational skill
Strong analytical, reporting and documentation skill
Good at multitasking and undertaking responsibilities
Able to handover the assigned task on time

Job Description

Monitor, operate and troubleshoot the different functions of core billing system and other software
Dealer/ Sub dealer/ service franchise/ Technician/ vendor CARE/OSS support
Support and configuration of issue related with mobile app and website
Monitor and maintain regular log sheet of various problems related to customer support regarding service and provide appropriate solution
Coordinate with customer support supervisor/team leads and troubleshoot the problems regarding the service
Testing various modules of software before implementation on system
End user software implementation
Testing and QA of various schemes and in-house application before deployment on production environment
Preparation of work relevant documents needed for the designing of the tasks
Conducting tests and troubleshoot on all system related issues
Identification of the technical problems on core system and solve them at earliest possible way
Deep understanding of software testing and implementation flow
Scheduling assigned responsibilities and ensure its successful completion on the stipulated timeframe