COTIVITI NEPAL

Application Support Analyst

COTIVITI NEPAL

Application Support Analyst

Infinite is a global leader in digital engineering and IT services, with over two decades of experience helping clients turn digital transformation into business value. We partner with customers to optimize, modernize and scale their technology landscape – combining leading technologies, innovative platforms and accelerators with practical know-how. With an industry-first mindset and laser-focus on business outcomes, we are shaping the future with digital engineering excellence.

We have robust tools, processes and approaches that leverage the latest technologies and are tested over time. By leveraging our intellectual property and deep industry knowledge, combined with a culture that encourages and rewards creative thinking, experimentation and risk taking, we are able to deliver truly innovative solutions that meet our clients’ evolving needs. We are constantly innovating across various domains and industries with our deep industry expertise and innovation. From Healthcare to Telecom, Media & Entertainment to Banking, we are dedicated to making an impact in each sector.

People

Our talented team is the driving force behind our wide range of service offerings from application services to digital engineering to cloud services to data analytics and intelligent automation.

Our team delivers top-notch services under each broader category, including application development & maintenance, quality engineering & assurance, application modernization, digital transformation, security integration & management, cloud transformation & management, data migration & modernization and systems integration.

At Infinite Nepal, our proud team of 600 + software engineers are involved in the design, development, testing and maintenance of impressive lineup of trend-setting healthcare informatics solutions. Besides that, our talented people sort and analyze voluminous data to help clients in decision analytics.  

We believe our success largely depends on our people. When an individuals join us, they come with a dream to achieve big and build a lasting career with us. We aim to create a working environment where our people can progress toward their optimum potential. We provide cutting edge technologies, high-value technical and soft skills training, conference participation, coaching, mentoring and periodic review mechanisms.  We regularly have vacancies in areas like Software Development, Database Administration, DevOps, Software Testing, Systems Management, Network Management, and Project Management. We are an equal opportunity employer.

We offer:

Competitive Pay, Vibrant team culture, sponsored Lunch or dinner, Shuttle Service, Medical Coverage, Group Accident Insurance, Work study sponsorship, Festival Allowance, Team outings, Fitness/Sports/Hiking, Events Celebrations, Paid Time Off, SSF, Training and Development, Community Service Opportunities

Infinite is a global leader in digital engineering and IT services, with over two decades of experience helping clients turn digital transformation into business value. We partner with customers to optimize, modernize and scale their technology landscape – combining leading technologies, innovative platforms and accelerators with practical know-how. With an industry-first mindset and laser-focus on business outcomes, we are shaping the future with digital …

Application Support Analyst

Views: 717 | This job is expired 1 year, 1 month ago

Basic Job Information

Job Category : IT & Telecommunication
Job Level : Mid Level
No. of Vacancy/s : [ 5 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Mar. 04, 2023 23:55 (1 year, 1 month ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 3 years
Professional Skill Required : Communication Analytical Time Management

Job Description

Application Support Analyst will be responsible for providing operational support for enterprise applications and database systems. This role oversees the daily requirements for support of the systems leveraged by Business Operations teams to provide support for critical production processes working with engineering and operations teams to identify and fulfill support requirements.

Primary job responsibilities will be to troubleshoot application issues with database scripting and coding in Java, Optimization SQL queries, provide instruction to users of the applications to resolve known issues.

ESSENTIAL JOB RESPONSIBILITIES:

Primary Responsibilities

  • Handling Production Support Requests using Java technologies
  • Core Java scripting
  • Monitoring the Oracle servers using internal tools.
  • Handling the break fixes and incident management using Java, Spring, Angular JS and Oracle
  • Communicating with Auditors from onshore and offshore
  • Finding Root cause for the incidents (Problem Management)
  • Enhancements in the application code using Java and Oracle
  • Oracle SQL Query optimization
Other Related Responsibilities

  • Maintains production support documentation library ensuring documents are current, accurate, and available to appropriate groups
  • Follows and supports IT business processes including change management, configuration management, and disaster recovery and business continuity
  • Actively participates in Disaster Recovery/Business Continuity planning and testing. Activities to include actual live fail over and fallback exercises
  • Provides advanced support and direction for the integration of 3rd party systems or applications required to support the business
  • Implements processes and procedures using the ITIL framework
  • Works towards continual improvements of process and procedures with a goal of operational excellence.
  • Other duties as assigned including active participation in Projects related to both the IT department and the company as a whole

REQUIREMENTS:

  • 3 to 8 years of relevant experience in an information technology environment, application maintenance & support, exposure on production support
  • Extensive Experience with Java, Spring and Angular JS is strongly recommended
  • Strong Experience with JBOSS Server and JBPM is required
  • Database Experience with strong Oracle experience
  • Proficient in Oracle Server and Linux technologies
  • Experience on Oracle SQL Profiler is recommended
  • Experience in supporting the ITIL framework
  • Demonstrable excellent troubleshooting and Communication, interpersonal skills
  • Ability to work and support off hours
  • Works with a sense of urgency
  • Team player with strong desire to assist and share knowledge
  • Proficient with Microsoft Office Suite (Word, Excel, Power Point)
  • Ability to work well independently and in a team environment.
  • Ability to handle multiple tasks, prioritize and meet deadlines.
  • Strong desire to learn new technologies
  • Excellent written and verbal communication skills.
  • Exhibits behaviors consistent with Cotiviti Values.

Integrity

  • Our Clients
  • Our Team
  • Accountability
  • Performance Excellence
  • Continuous Improvement

MINIMUM QUALIFICATIONS:

  • 4-year degree or equivalent experience in Information Technologies
  • 3 to 8 years working in a Production Environment.

JOB DEMANDS:

  • On call availability – must be willing to carry cell phone and check email during off hours
  • Must be able to sit and use a computer keyboard for extended periods of time
  • Flexible schedule to work evenings and weekends, as needed
  • Travel requirements low – although some travel may be necessary to out of state data center


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